ROBYN A. SAWYER
De Pere,USA
Summary
Demonstrate record of high-performance standards, including attention to schedules, deadlines and quality of work Ability to interact effectively with a diversified group of people, actively listening to and quickly resolve issues or concerns. Communicate effectively on paper, via email, over the phone, and in person along with strong writing skills in preparing correspondence to employees and customers. Dedicated, friendly, quick learner, easy going and ability to work as an active team member or individually. Provide personalized customer service at the highest level with all customers. Effectively handle complaints even when working with unpleasant customers Experience with working with the geriatric population as well as individuals with disabilities Experience working with call center operations, remotely and in the office along with recognition for outstanding customer service.
Overview
37
37
years of professional experience
Work History
Administrative Assistant – Part Time
Riesterer & Schnell
Denmark, USA
08.2023 - Current
- Responsible for first impressions of the dealership
- Coordinate the overall office function and assure that the reception desk and overall showroom projects a professional, welcoming feeling to visitors
- Process checks, enter ROAs, assist in preparing bank deposit and balancing the register
- Open and maintain customer accounts, routine data entry, and answers questions accordingly
- Coordinate incoming/outgoing mail to assure it is handled in a timely manner
- Compile hours worked for all store employees, complete time entry spreadsheets, and assist with payroll
- Order supplies, forms, equipment literature and other needed materials as requested
- Act as a first contact for questions, projects and requests from other stores and corporate employees
- Maintain accurate, orderly files and archive old records as appropriate
Administrative Assistant – Part Time (Health Sciences & Education)
Northeast Wisconsin Technical College
03.2023 - 02.2024
- Answered Health Sciences & Education main office telephone and direct students/customers to the classroom or offices they are looking for
- Assisted full time staff with clinical agreements, setting up special events and order catering as needed
- Created and modified documentation as needed
Telecom Administrator & Help Desk/Customer Service Specialist
Northeast Wisconsin Technical College
08.1998 - 01.2023
- Ongoing support and technical assistance in planning, implementing, and maintaining telecom services for the Green Bay campus and 12 NWTC Regional site’s staff, including:
- Diagnose and troubleshoot voice systems, ensuring the availability of hardware and/or software applications as needed on the Green Bay campus along with providing support to two other NWTC campuses and five regional centers
- Maintain manual and electronic copies of telecom security access, system licenses, contracts, software specifications, list of vendors for three campuses and five regional centers along with telecom how-to documentation
- Answered telephone inbound calls, analyzed problems and resolved problems with hardware, software, and network systems whenever possible
Certified Nursing Assistant/Residential Assistant
01.1988 - 01.2000
- Assisted clients/residents with daily living activities, including ambulating, bathing, dressing, cooking, shopping and serving food
- Transported residents to recreational and social activities
- Maintained records of care and assistance given on my shift
Education
Bachelor of Science - Business Information Systems
Ashford University
Associate Degree - Microcomputer Specialist
Northeast Wisconsin Technical College
Skills
- Microsoft Office
- Data entry
- Payroll administration
- Customer account management
- Reception management
- Event coordination
References
- Jesse Vanne, Current Supervisor, Riesterer & Schnell, 3200 S. Cty Rd P, Denmark, WI, 54208, (920) 863-2181
- Kathryn Doar, Previous Supervisor - NWTC, Theda Care, 3616 W. Heritage Avenue, Appleton, WI, 54914, (920) 650-0449
- Cory Evrard, Technician, Spectrum, Green Bay, WI, 54304, (920) 217-7856
- John Gruszynski, Previous Co-Worker - NWTC, HSHS – St. Mary’s Hospital, 6470 Cty Rd E, Abrams, WI, 54101, (920) 826-5644
- Erik Skinner, Database Administrator, NWTC – Informational & Instructional Tech, 2740 W. Mason Street, Green Bay, WI, 54303, (920) 412-6042
- Beth VanderLoop, Friend, Retired, 1640 Silhouette Ln, De Pere, WI, 54115, (920) 362-6549
- Xai Yang, Previous Supervisor, NWTC – Health Sciences & Education, 2740 W. Mason Street, Green Bay, WI, 54303, (920) 660-9732
- Mary Jo Tilot, Friend, Retired, 661 Morris Avenue, Green Bay, WI, 54304, (920) 405-6645
Timeline
Administrative Assistant – Part Time
Riesterer & Schnell
08.2023 - Current
Administrative Assistant – Part Time (Health Sciences & Education)
Northeast Wisconsin Technical College
03.2023 - 02.2024
Telecom Administrator & Help Desk/Customer Service Specialist
Northeast Wisconsin Technical College
08.1998 - 01.2023
Certified Nursing Assistant/Residential Assistant
01.1988 - 01.2000
Bachelor of Science - Business Information Systems
Ashford University
Associate Degree - Microcomputer Specialist
Northeast Wisconsin Technical College
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