Robyn Barajas
Upland,CA
Summary
Health Information Specialist with 3 years of experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files.
Overview
14
14
years of professional experience
Work History
Health Information Specialist
Optum
06.2023 - Current
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Maintained strict patient physician confidentiality
- Documented information in multiple platforms and used two computer monitors.
- Maintained strict patient physician confidentiality
- Assisted with patient walk ins regarding medical record request, granted proxy access to medical charts, filed legal documents (POA, Conservatorship, Custody, and Advanced directives).
- Assisted patients with completion of FMLA and Disability forms.
- Maintained relationships with medical providers, suppliers, and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Researched and resolved medical record discrepancies.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
- Resolved problems, improved operations and provided exceptional service.
- Indexed over 1000 pages of medical Records daily into OnBase.
Health Information Specialist
Ciox Health
12.2021 - 06.2023
- Safeguard and protect patient's right to privacy by ensuring that only authorized individuals have access to patients information
- Ensure that are releases of patient information are in compliance with company policy and HIPAA regulations
- Processed medical record request by taking calls from patients, insurance companies and attorneys
- Documented information in multiple platforms and used two computer monitors
- Maintained knowledge of any changes to company polices
- Maintained knowledge of any software changes
- Ensured medical records and assembled in standard order and are complete
- Answered inbound calls and made outbound calls to complete medical requests
- Assisted with patient walk ins
- Assisted with administrative duties such has handling faxes, opening mail and data entry
- Required to meet production goal daily which consist of 60 request daily.
- Maintained relationships with medical providers, suppliers, and reporters.
- Assisted in preparation of medical reports for external parties.
- Processed and tracked requests for medical records from external organizations.
Client Relations Specialist
ABI Document Services
10.2020 - 11.2021
- Logged all client issues
- Logged all resolutions
- Proactively contacted clients by email and phone to provide an explanation to client of any delays
- Coordinated with clients if any additional information needed
- Spelled checked all emails for grammar and spelling errors prior to sending
- Followed HIPAA laws
- Knowledge of medical terminology
- Met daily goals of assisting 80 clients.
- Analyzed each issue to come up with a solution
- Prioritized duties
- Process outgoing correspondence
- Establish and maintain communication with departments on special instruction orders
- Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of ABI spreadsheet
- Create orders accurately after verifying all information
- Review medical authorizations to ensure all information was complete.
- Route work orders to appropriate departments in a timely manner
- Maintains operations by following policies and procedures and reporting needed changes.
Compliance Manager/Payroll Assistant
Cool Transport
01.2020 - 10.2020
- Daily communication with 20 drivers
- Resolved issues promptly or respond with timelines
- Maintenance coordination
- Safety Compliance
- Dispatch drivers in a manner that DOT hours of services are followed
- Gathering and examining time sheets to ensure their validity
- Entering start and end times onto payroll software
- Investigating and resolving payroll records
- Maintained compliance with federal and state regulations required for a fleet of vehicles
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules
- Receiving emergency and non-emergency calls and record significant information
- Receiving and dispatching orders for products or deliveries
- Ensuring compliance by following policies and procedures.
Customer Care Specialist/Call Center
TSC Apparel
04.2019 - 01.2020
- Answered incoming calls on a Que
- Resolved customer order issues
- Created credit memos
- Created returns
- Created replacement orders
- Processed payments
- Issued monthly statements
- Sent emails daily with other customer reps and sales reps regarding customer orders
- Created UPS claims, OnTrak claims and FedEx claims
- Tracked customer deliveries/Ensured customers received delivery in a timely manner
- Handled all customer complaints.
Customer Service Representative/Call Center
Living Spaces
05.2018 - 01.2019
- Solve billing issues
- Exchange and return products
- Contact drivers for delivery time
- Answer 50-100 calls a day
- Send emails to customers and managers
- Take payment for new orders
- Data Entry
- Responsible for handling customers' inquiries and concerns
- Demonstrate the products' features and other necessary information before the customers purchased the products.
Teller/Customer Service Representative
RPM Lenders
12.2014 - 04.2016
- Title Loans/Pawn Loans
- Loan application audits
- Collected debt
- Sales calls/Marketing
- Balanced teller drawer/Balanced Vault
- Compliance training /BSA, Ctr mil training
- Fair lending laws Training
- Customer Service
- Answered multiple phone lines
- Opened and closed the branch.
Vault Teller
Moneytree
10.2010 - 07.2013
- Opening/closing branch
- Balancing vault/Balancing teller drawers/ Managed cash limit in vault
- Performed store audits/Data entry
- High volume cash handling/ Night deposit ach deposit
- Western Union wire transfers
- Approved payday loans
- Specialized in cashing checks in large amounts
- Fair lending laws training
- Sold prepaid visa cards
- Collected debt
- Compliance training
- Caught fraudulent checks and wire transfers.
Education
High School Diploma -
Montebello High School
Montebello, California06.
Early Childhood Education/Psychology
Riverside Community College
Riverside, California06.
Skills
- Document Scanning
- Medical record auditing
- Information Governance
- Schedule creation and maintenance
- Electronic Health Records
- Health Information Systems
- HIPAA and HITECH requirements
Key Qualifications
Energetic Customer Service Representative with 10 years plus of experience Resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
References
Upon request.
Timeline
Health Information Specialist
Optum
06.2023 - Current
Health Information Specialist
Ciox Health
12.2021 - 06.2023
Client Relations Specialist
ABI Document Services
10.2020 - 11.2021
Compliance Manager/Payroll Assistant
Cool Transport
01.2020 - 10.2020
Customer Care Specialist/Call Center
TSC Apparel
04.2019 - 01.2020
Customer Service Representative/Call Center
Living Spaces
05.2018 - 01.2019
Teller/Customer Service Representative
RPM Lenders
12.2014 - 04.2016
Vault Teller
Moneytree
10.2010 - 07.2013
High School Diploma -
Montebello High School
Early Childhood Education/Psychology
Riverside Community College
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