Head Teller
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- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Provided customer service by responding to inquiries and resolving complaints.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Researched discrepancies between customer balances and bank records for resolution.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Analyzed customer data to identify potential fraud cases.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Ensured proper handling of cash drawer limits according to bank policy.
- Updated automated systems with current information regarding customer accounts.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Welcomed customers and offered pleasant service during entire transaction.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Reduced errors by double checking transactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Earned high volume of referrals as part of bank's sales incentive system.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed special services for customers, ordering bank cards and checks.
- Transmitted orders to supply cash to meet daily needs.
