Robyn Berdy

StarTek

Denver

02.2005 - Current

Superintend multiple clients, both near and offshore, primarily within the automotive, banking, and technical industries.
Managed customer experience initiatives across multiple departments to enhance service quality.
Developed training programs for staff to improve customer interaction skills.
Facilitated regular meetings to discuss service challenges and brainstorm solutions with teams.
Developed strong relationships with clients and internal teams for seamless communication.
Maintained regular engagement with key client contacts while influencing key stakeholders.
Maintained up-to-date knowledge of industry trends and best practices related to operations management.
Analyzed client feedback to enhance service delivery and address concerns promptly.
Facilitated regular meetings with clients to discuss progress and gather insights.
Created reports on key performance indicators to track progress against objectives.
Provided guidance, support, and mentorship to junior team members.
Developed coaching strategies to improve team performance.
Managed financial reporting processes and ensured accuracy of financial statements.
Reviewed financial statements regularly to ensure budget targets are met.
Prepared presentations summarizing research findings for stakeholders.