Robyn Berry
Allen Park,MI
Summary
Customer service oriented professional capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records. Backed by hands-on healthcare industry experience and accustomed to a fast-paced hospital environment. Gathers accurate billing and financial information and reviews intake materials for accuracy. Hardworking Suicide prevention with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server / Customer Service Associate
O Taste and C
Detroit, MI
08.2009 - Current
- Handle inbound and outbound phone calls, schedule reservations, and process payments
- Assist in providing customer service and ultimate dining experience for guests
- Ensure the table stays clean throughout the meal
- Resolve customer complaints and mediate customer issues efficiently
- Serve food and beverages to patrons accurately and efficiently
- Use sales techniques to increase food and beverage revenue.
Remote Customer Admissions Agent
Common Ground
Pontiac, MI
08.2021 - 12.2021
- Respond to incoming anonymous calls, chats, and/or texts from First Responders in need of support
- Provide information on resources (i.e
- Mental health services, therapy, substance use treatment facilities, etc.)
- Utilize de-escalation techniques for First Responder callers experiencing a crisis
- Take calls from the National Suicide Prevention hotline
- Coordinate with EMS or police to complete active rescue as needed
- Triage calls to determine appropriate level of care
- Document each encounter while in-call
- Provide follow-up calls to ensure successful access to services
- Communicate with the MiCAL Shift Supervisors and other MiCAL staff to receive or provide additional support.
Remote Customer Admissions Agent
Morely Company
Saginaw, MI
08.2021 - 12.2021
- Help customers with enrollment process of OnStar program
- Check for recalls on vehicles
- Assist customers with making purchase decisions.
Remote Customer Service Representative
Credit Acceptance
Southfield, MI
01.2020 - 03.2021
- Interfaced with customers via inbound and outbound phone calls
- Handled delinquent accounts, collected balances due, and created payment plans
- Helped clients get their cars of repossession, entered data, and provided excellent customer service
- Worked autonomously and acted with discretion when handling confidential information.
Customer Service Representative
Direct Dialog
Troy, MI
08.2017 - 08.2019
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Determined charges for services requested, collected deposits or payments, or arranged for billing
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Ordered tests that could determine the causes of product malfunctions and entered data
- Utilized Microsoft Office and ClearCare to document services provided.
Phlebotomist
American Health Care
Southfield, MI
01.2015 - 08.2018
- Collected blood samples from patients and properly labeled vials
- Practiced proper patient identification, especially when working on hospital floors
- Deciphered the best method for drawing blood depending on specifics
- Transported all specimen samples to a nearby laboratory, worked autonomously, and paid close attention to detail.
Education
Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2021
Direct Dialog
01.2017
Health Care Solution
01.2016
Bachelor of Science -
Arzonia Global
Skills
- Flexible: Adapts to new challenges and ideas and able to develop rapport with diverse populations
- Team-Oriented: Motivates to create a collaborative and respectful environment
- Customer Service: Regarded as a natural people person with strong interpersonal communication skills
- Well-Organized: Manages time and priorities in multi-task environments
- Microsoft Office / MS Excel MS Word MS PowerPoint MS Outlook MS Teams Typing Speed: 37 WPM
Certification
- American Care Associated | Certified in CPR and First Aid
- State of Michigan Certified Nursing Assistant
- Communication Platforms: Zoom | Skype
- non-profit training
- Safety certification
Volunteer Experience
Matrix Head Start, Detroit, MI, 3+ years
References
References available upon request.
Timeline
Remote Customer Admissions Agent
Common Ground
08.2021 - 12.2021
Remote Customer Admissions Agent
Morely Company
08.2021 - 12.2021
Remote Customer Service Representative
Credit Acceptance
01.2020 - 03.2021
Customer Service Representative
Direct Dialog
08.2017 - 08.2019
Phlebotomist
American Health Care
01.2015 - 08.2018
Server / Customer Service Associate
O Taste and C
08.2009 - Current
Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist -
Ultimate Medical Academy
Direct Dialog
Health Care Solution
Bachelor of Science -
Arzonia Global
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