Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Bradford

Jonesboro,GA

Summary

Seasoned Content Insurance Specialist with excellent planning and problem solving abilities. Offering 8 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments, mentoring, and developing new and older employees.

Overview

12
12
years of professional experience

Work History

Claim Specialist- Fire Team Managed

State Farm
Dunwoody, GA
07.2023 - Current
  • Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
  • Investigated, evaluated, and negotiated settlements of assigned claims.
  • Identified potential fraud indicators and escalated to appropriate personnel for further investigation.
  • Responded to inquiries from claimants, attorneys, medical providers. regarding the status of their claim.
  • Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
  • Participated in special projects as assigned by management team.
  • Provided excellent customer service throughout the entire claims process.
  • Developed effective relationships with customers through communication via phone or email.

Contents Claim Associate

State Farm
Dunwoody, GA
11.2018 - 07.2023
  • Analyzed customer inquiries to determine the appropriate course of action for claims resolution.
  • Reviewed and processed incoming documents to ensure accuracy of information.
  • Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
  • Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
  • Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
  • Assessed the value of damaged items based on market trends and depreciation factors.
  • Recommended changes in procedures that would improve efficiency in the claims process.
  • Personal current closing rate for claims processes are 1.5 days per each claim received
  • Documented all activities related to a claim such as conversations with claimants or insurance representatives.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Lead and supported several TPD,huddles, and quality meeting within the department across all 3 hubs

Enterprise ILR Rep

State Farm
Dunwoody, GA
05.2017 - 11.2018
  • Greeted customers and provided excellent customer service.
  • Focusing on setting up rental, tow, or service facilities for the customers
  • Continuing to build relationships between fire and auto specialist within and outside the company
  • Communicating with leadership for training responsibilities and classes
  • Help lead TPDs and huddles

General Clerk III/Assistant Supervisor

HOV Services
Newnan, GA
01.2012 - 01.2015
  • overseen completion of various military document using the confidentially guideless from the Veteran Affairs Administration
  • The process includes preparing documents for scanning, reviewing OCR for accuracy, Quality Audit and keying data that is not properly captured via image
  • Ensure new hires understand the knowledge of their job title
  • Conducted staff meeting for the supervisors for different departments
  • Ensure that employee goals are met at the end of each shift and quarterly
  • Counseled employees who did not meet their production goal within company guidelines
  • Embrace speed and change within the company as these are government contacts with complex timeframes
  • Trained over 300 plus employee while with the company
  • Developed a strategic plan to solve conflicts within each shift
  • Participated with the input of guidelines and procedures for the workplace.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
01-2026

Associate of Science - Healthcare Administration

University of Phoenix
Tempe, AZ
05-2015

Skills

  • Proficient with the coordination of startup, shut down, and changeover of workstations
  • Willingness to learn and share knowledge with others
  • Building relationships while training new hires, promoted employees, and existing employees
  • Ability to conduct huddles, team development meeting, and corporate presentations
  • Proficient with problem solving skills
  • Assisting Team Management with the number of claims across current segment by sending the appropriate correspondence to fellow team members
  • Best team player attitude
  • Experience in handling confidential paperwork, claims, and assignments
  • Knowledgeable and experienced in MS Word, Excel, PowerPoint, MS Publisher,Internet, and using all State farm resources
  • Proficient in time management
  • Verbal and Written Communication on a Team Lead level
  • Eligibility to determine coverage limits within policy language
  • Active Listening with team member, management, vendors, customers, and other outside parties

Timeline

Claim Specialist- Fire Team Managed

State Farm
07.2023 - Current

Contents Claim Associate

State Farm
11.2018 - 07.2023

Enterprise ILR Rep

State Farm
05.2017 - 11.2018

General Clerk III/Assistant Supervisor

HOV Services
01.2012 - 01.2015

Bachelor of Science - Business Management

University of Phoenix

Associate of Science - Healthcare Administration

University of Phoenix

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Robyn Bradford