Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robyn Brooks

Webster,MA

Summary

Dynamic Appeals Program Coordinator at UMass Medical School, adept at enhancing internal communication and customer service. Expertly managed documentation and case tracking, ensuring compliance and efficiency. Recognized for meticulous attention to detail and fostering team collaboration, driving successful resolutions in complex appeal cases.

Overview

21
21
years of professional experience

Work History

Appeals Program Coordinator

UMass Medical School
Shrewsbury, MA
08.2004 - 05.2025
  • Tracked progress of ongoing appeals cases using computer software systems.
  • Compiled and documented information for appeal cases accurately.
  • Maintained records of all appeal activities promptly.
  • Collaborated with physicians, nurses, and administrators to resolve issues efficiently.
  • Provided support to internal personnel regarding inquiries on appeals process.
  • Oversaw transmission of case files between offices.
  • Facilitated communication between team members by organizing regular meetings and conference calls.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.

Education

GED -

Quinsigamond Community College
Worcester, MA
12-1998

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Internal communication
  • Team collaboration
  • Use of Foxit
  • Documentation management

References

References available upon request.

Timeline

Appeals Program Coordinator

UMass Medical School
08.2004 - 05.2025

GED -

Quinsigamond Community College

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Robyn Brooks