Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Robyn Campbell

Salt Lake City,UT

Summary

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve public relations and satisfaction foster loyalty. Succeeded in transforming multi teams departments into efficient, success-driven teams contributing to company growth.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Customer Service Manager -Life Flight

Intermountain Healthcare
Salt Lake City, Utah
08.1995 - Current

Public Relations and Marketing Leadership for Air Medical Program.

Manager, responsible for Administrative Department budget expenses.

Leadership Manager, Coding, and Billing for Flight Program.

Manager, Office Staff

Compile and submit state licensure.

Managed Air Medical Charter Program 4 years

Provide management support to other leaders.

  • Facilitated communication between customers and internal teams for escalated issues , Crafted guidelines for optimizing customer service processes, Supervised team to maintain customer service quality
  • Ensured optimal customer experiences by offering excellent service

Employee Assistance Program Coordinator

Intermountain Healthcare
Salt Lake City, Utah
10.1988 - 08.1995
  • Coordinated communication with external organizations.
  • Oversaw daily program operations, maintaining policy compliance.
  • Arranged stakeholder meetings for successful program execution
  • Coordinated regular meetings to enhance team communication
  • Generated periodic financial records on program activities for management.
  • Managed development and distribution of program materials, maintaining quality

Education

Bachelor of Science - Behavioral Sciences

University of Utah
Salt Lake City, UT
06-1992

Skills

  • Process Optimization
  • Compliance Management
  • Account Management
  • Employee Talent Development
  • Effective Multi-Tasking
  • Service-Oriented Communication
  • Budget Management
  • Advanced Computer Proficiency
  • Effective Budget Management
  • Professional Mentorship
  • Team Leadership
  • Relationship Management

Affiliations

Enjoy long distance running

Travel

Family time

Certification

  • Lean Management Certification January 2027
  • Extensive Intermountain Management Training
  • Social Service Worker Certification 1993

Accomplishments

  • Served on numerous school and sports boards
  • Served on Intermountain Medical Center employee board 2 years

Timeline

Customer Service Manager -Life Flight

Intermountain Healthcare
08.1995 - Current

Employee Assistance Program Coordinator

Intermountain Healthcare
10.1988 - 08.1995

Bachelor of Science - Behavioral Sciences

University of Utah
Robyn Campbell