Robyn Cerny
Northern Illinois Hospice and 815Paws.Org
Kingston,IL
33
years of professional experience
Qualifications include: Strong social skills, able to work with a diverse group of people, team player, gift of helping and taking care of others, willing to relocate, fast learner, works well under stress, able to take charge of a situation.
Work History
Therapy dog handler
5 Years 8 Months- Provided support to hospice patients as a volunteer through Northern Illinois Hospice and 815Paws.Org. We make about 15 visits per month to hospice patients, nursing home residents, schools.
- Ensure compliance with safety protocols during therapy sessions involving animals.
- Provided compassionate care and support for people in need using therapy dogs during patient interactions.
Background actor
5 Years 8 Months- Chicago PD, Med, Fire, and various Chicago productions to include TV shows/series/originals and movies; commercials/industrials. Demonstrated flexibility in various work environments.
- Adapted quickly to diverse roles and settings, enhancing overall production flexibility.
- Followed direction from casting and production staff to execute specific character portrayals.
Staff lunch coordinator
2 Years- Coordinated monthly staff luncheons by contacting volunteers about menu items, estimating quantities, overseeing donations and personnel, and scheduling personnel for lunch preparation and cleanup.
- Managed communication between parents, staff, and administration, fostering collaboration and transparency.
House rental
3 Years- Managed all aspects of house rental including preparing house for rent: hiring personnel to perform repairs and restorations, cleaning etc., interviewing and conducting background checks on prospective renters, collecting rent and managing the books.
- Worked flexible hours across night, weekend, and holiday shifts.
Apartment complex 22 units
4 Years- Managed all aspects of apartment rentals. Called for bids on remodeling of apartments/work to be done, hired contractors, interviewed prospective renters and conducted background checks, processed applications, fielded calls from renters on issues, solved problems, collected rent and managed income/expense worksheets.
- Worked flexible hours across night, weekend, and holiday shifts.
IT Technical Support Specialist
2 Years- Facilitated communication between information systems department and end-users. Resolved computer/mainframe issues, provided user training, and introduced new programs to enhance user competency.
- Provided technical support for hardware and software issues, ensuring effective problem resolution.
- Assisted users with system navigation and application troubleshooting to enhance user experience.
- Collaborated with IT team to streamline ticketing processes, improving response times.
Marketing Coordinator
2 Years- Managed all aspects of marketing for an independent software vendor, including advertising, media planning, collateral materials, direct marketing, public relations, telesales operations, and trade show coordination.
Education
Bachelor of Science - Marketing
Marketing Honor Society
Bachelor of Arts - Psychology
Psi Chi, The National Honor Society in Psychology, NIU Chapter.
Skills
Client service
Customer engagement
Communication skills
Time management
Timeline
Therapy dog handler
Northern Illinois Hospice and 815Paws.Org
01.2021 - CurrentRead More
Background actor
01.2021 - CurrentRead More
Staff lunch coordinator
Sycamore Middle School
01.2015 - 01.2017Read More
House rental
Own Business
01.2007 - 01.2010Read More
Apartment complex 22 units
Own Business
01.1999 - 01.2003Read More
IT Technical Support Specialist
Spiegel Catalog
01.1996 - 01.1998Read More
Marketing Coordinator
Napersoft, Inc.
01.1994 - 01.1996Read More
Northern Illinois University
Bachelor of Arts from Psychology
Read More
Northern Illinois University
Bachelor of Science from Marketing
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