ROBYN CHIAPARAS-TONEPAHHOTE
Chalfont,PA
Summary
Competent and friendly Receptionist with3years of experience in handling wide variety of dental coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Dependable and quick-learning team player with effective communication and organization skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Knowledgeable about security, service and clerical requirements. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
12
12
years of professional experience
Work History
Receptionist
Whitemarsh Family Dentistry
Lafayette Hill, PA
06.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Proficient in ADA Claim processing and receiving
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Updated patient financial information to guarantee accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Trained new employees on multiple dental billing programs and data entry software.
Department Manager
Barnes & Noble College Bookseller
Blue Bell, PA
08.2016 - 06.2019
- I was responsible for monitoring multiple databases to keep track of store inventory
- I organized and coded all documents and invoices
- I helped facilitate workflow with student workers, as well as helped train them on various programs and tasks
- I was also responsible for opening and closing the store daily
- Part of working in a store was cross training and knowing how to use various programs
- I am well versed in using SIM as it was the main operating program I used daily at our store
- Working as a manager I have had to learn to think quickly on my feet, handle and solve various situations, and helped maintain the store operations.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
PA
Olive Garden
North Wales, PA
05.2014 - 10.2015
- I was first a To-Go Specialist where I would answer phone calls for food orders
- I was responsible for placing the order, packing the order, completing payment, and helping customers to their cars
- I later became the Lead Hostess taking reservations, call ahead seating, programming the system for rotation, and cleaning the restaurant
- Being the lead hostess, I also had the responsibility of training all new hosts and To-Go specialist
- Completed daily tasks accurately and on-time to support shop needs
- Greeted customers entering store and offered assistance with requirements.
Cashier, Attendant, Waitress
Wegmans
North Wales, PA
07.2013 - 05.2014
- I was a cashier at Wegmans before transitioning over to the Pub
- I worked in the Pub as an attendant and a waitress
- As an attendant I would expo food, run the plates to the tables, and do a lot of prep work
- As a waitress
- I have great customer service, had great working relationships with co-workers, and had to time manage myself.
Go Specialist, Hostess, Waitress
Chin's Kitchen
Doylestown, PA
01.2012 - 05.2015
- Chin's Kitchen was the first job I had
- I originally was hired as a busser and worked my way up from there
- I had learned to take orders via the phone
- As part of taking orders for take out, I learned to pack the bags and remit payment
- From there I was trained to be a hostess and waitress
- I worked at Chin's for 3 years and, before leaving, was a certified trainer for all front house positions and helped the manager open/close the restaurant
- I learned customer service, phone etiquette, customer resolution skills, and time management.
Education
High School Diploma -
Waterford High School
Waterford, CT2011
Skills
- Responsible for running daily operations
- File/records maintenance Microsoft Office
- Highly organized, upbeat, outgoing, and positive
- Skill building support
- Exceptional interpersonal skills
- Understand Point of Sale (POS) system
- Extensive hospitality background
- Time management
- Cash handling accuracy
- Written and oral communication skills
- Ability to handle fast-paced environment
- Multitasking and prioritization
- Ability to handle/resolve problems
- Employee training
- Proficiency in inventory and ordering
- Reliable, punctual, and committed to customer service
- Financial records and processing services
- Flexible and Adaptable
Timeline
Receptionist
Whitemarsh Family Dentistry
06.2019 - Current
Department Manager
Barnes & Noble College Bookseller
08.2016 - 06.2019
PA
Olive Garden
05.2014 - 10.2015
Cashier, Attendant, Waitress
Wegmans
07.2013 - 05.2014
Go Specialist, Hostess, Waitress
Chin's Kitchen
01.2012 - 05.2015
High School Diploma -
Waterford High School
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