Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBYN CIPOLLA

62 Douglas Ave Apt 2 Yonkers,NY

Summary

Warranty professional with strong background in managing warranty claims and ensuring policy adherence. Demonstrated ability to improve warranty processes and effectively handle customer inquiries. Known for collaborative approach and flexibility in meeting changing business needs, with focus on detailed record-keeping and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Warranty Admin

New Rochelle Chevrolet
03.2014 - Current
  • Global Warranty Management
  • Submit all Warranty claims, Extended claims
  • Dispatching shop work
  • Pre-Authorizations for Policy / Rental work
  • Internal used car Advisor
  • PDI / Labor time guide look up.
  • Warranty schedule / Accounting Posting
  • Policy & procedure allowances
  • Fleet account advisor
  • Technician Payroll
  • GM Fleet track (for fleet vehicles)
  • Many other tasks given by manager.
  • Reynolds & Reynolds/Ignite experience.
  • X-time system
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Service Receptionist

Mt. Kisco Honda
11.2011 - 02.2014
  • Answer high volume switchboard
  • Cashier for service & parts depts.
  • Daily deposits
  • Schedule appointments via phone and email
  • Confirm appt’s / Filing
  • Prepare/Match technician’s flag times for payroll
  • UCS experience
  • Dealer socket experience

Accounting / Receptionist

Curry Chevrolet
04.2011 - 09.2011
  • Customer service
  • Cashier for all dept’s
  • Answered heavy switchboard
  • Filing
  • Breakdown deals / trades
  • Process motor vehicle to send out to DMV
  • Send out bank contracts
  • Proficient in ADP
  • Light A/P A/R experience
  • Other various tasks given by office manager
  • (note) worked at this dealer in 2004-2006 also

Front Desk Receptionist

Salon Atelier
08.2007 - 02.2011
  • Open / Close salon
  • Answered multi-line switchboard
  • Schedule / confirm appointments
  • Order inventory / supplies
  • Handle mail, faxes, etc.
  • Leprechaun program experience

Service Receptionist

Central Ave Nissan
03.2006 - 05.2007
  • Answered switchboard
  • Filing
  • Cashiering
  • Schedule appointment’s
  • Warranty experience
  • Advise/customer write up
  • Reynolds & Reynolds experience

Education

High School -

Gorton High School
Yonkers, NY
01.2004

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Microsoft Office
  • Dependable and responsible
  • Time management
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Excellent communication

Timeline

Warranty Admin

New Rochelle Chevrolet
03.2014 - Current

Service Receptionist

Mt. Kisco Honda
11.2011 - 02.2014

Accounting / Receptionist

Curry Chevrolet
04.2011 - 09.2011

Front Desk Receptionist

Salon Atelier
08.2007 - 02.2011

Service Receptionist

Central Ave Nissan
03.2006 - 05.2007

High School -

Gorton High School

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