Robyn Danna
Lakeland
Summary
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Overview
12
12
years of professional experience
Work History
Team Member/Manager
Olive Garden-Darden
Lakeland
06.2019 - Current
- Supervised daily operations to ensure a smooth dining experience.
- Managed staff schedules and training programs for optimal performance.
- Implemented inventory control procedures to reduce waste and costs.
- Developed customer service standards to enhance guest satisfaction.
- Coordinated with kitchen staff to maintain food quality and safety standards.
- Oversaw cash handling processes to ensure accuracy and security.
- Resolved customer complaints promptly to maintain positive relationships.
- Conducted regular inspections of the restaurant for cleanliness and compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted kitchen staff with food preparation and plating as needed.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with team members to ensure timely meal delivery.
- Trained new employees on service protocols and restaurant policies.
Teacher
Duval and Polk County School Boards
Jacksonville
01.2014 - 06.2017
- Developed engaging lesson plans to enhance student learning experiences.
- Implemented assessment strategies to monitor student progress effectively.
- Facilitated parent-teacher conferences to discuss student development and concerns.
- Utilized educational technology tools to enhance lesson delivery and engagement.
- Provided individual support to students needing additional academic assistance.
- Maintained accurate records of student attendance and performance data.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Collaborated with colleagues to share best practices in teaching methods.
Education
Bachelor of Arts - Elementary Education
University of North Florida
Jacksonville, FL12-2013
Skills
- Staff management
- Inventory control
- Customer service standards
- Cash handling
- Food safety compliance
- Team collaboration
- Performance assessment
- Training and development
- Lesson planning
- Effective communication
- Relationship building
- Attention to detail
- Time management
- Process improvement
- Staff development
- Conflict resolution
- Problem solving
- Classroom management
- Educational technology
References
References available upon request.
Timeline
Team Member/Manager
Olive Garden-Darden
06.2019 - Current
Teacher
Duval and Polk County School Boards
01.2014 - 06.2017
Bachelor of Arts - Elementary Education
University of North Florida
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