Robyn Croff
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 20 years in the field.
Overview
17
17
years of professional experience
Work History
Area Director
Acme Residential
03.2019 - Current
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Built strong partnerships with external vendors and suppliers, negotiating favorable terms that contributed to long-term cost savings for the company.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Traveled and moved to multiple locations and states to do takeovers of underperforming assets. Stabilized the asset or prepared for sale.
Multi-Site Manager
Silva Property Management
08.2018 - 03.2019
- Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations.
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
- Managed vendor relationships effectively, negotiating contracts for better terms and maintaining strong working partnerships.
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Managed budgets effectively by tracking expenses closely, identifying cost-saving opportunities, and implementing financial controls when necessary.
- Established strong relationships with local communities through outreach programs and collaborative partnerships, fostering a positive image for the company.
- Maximized revenue generation by analyzing sales data trends across various regions to identify new growth opportunities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Director of Operations
Gundaker Commercial Group
04.2010 - 04.2017
- Oversaw a portfolio consisting of 9 properties with a mixture of LIHTC, Section 8/42, High/Low home, Transitional housing and 1 Market Rate Property with a total of 2000 units.
- Oversaw 13 Commercial Sites.
- Created and implemented annual budgets.
- Ensured all Properties were compliant within State & Federal Laws according to MHDC & HUD guidelines.
- Processed accounts payables & receivables.
- Created and implemented new company policies to ensure operational structure throughout all 8 sites.
- Completed Resident file & physical site audits.
- Oversaw all efforts in regards to leasing, marketing, and economic occupancy goals.
- Mentored and coached team members to foster productive and engaging work environment.
- Handled disciplinary actions, annual performance evaluations and terminations.
- Ensured all Employees received continual education to maximize performance.
Property Manager
Banner Property Management
06.2008 - 04.2010
- Managed the daily operations of an apartment community with 266 units.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Education
High School Diploma -
Davison High School
Davison, MI01.1998
Skills
- Proficient in analyzing financial reports and creating annual budgets
- Brand awareness
- Affordable housing programs knowledge
- Detail oriented & highly organized
- Strong ability to lead as well as be led
- Exceptional oral and written communication skills
- Continued Education annually through SLAA - certified in Fair Housing, LIHTC, Marketing, Mold Awareness, Bed Bug Awareness and Customer Relations
- Proficient in Yardi, CRMIQ, and Appfolio
- In depth knowledge of Maintenance procedures
- Staff training and development
- Team management
- Operations management
Timeline
Area Director
Acme Residential
03.2019 - Current
Multi-Site Manager
Silva Property Management
08.2018 - 03.2019
Director of Operations
Gundaker Commercial Group
04.2010 - 04.2017
Property Manager
Banner Property Management
06.2008 - 04.2010
High School Diploma -
Davison High School
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