Cooking, spending time with family, swimming, reading, hiking are a few things I enjoy
Robyn Dauphinais Ross
Medical Laboratory Technician
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Problem/resolution laboratory technician with over 22 years of experience in Medical field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Medical Laboratory Technician II
Duke University Medical Center
Durham, NC
1999.06 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trouble shoot problems with sample collections, missing/lost
- Carried out day-day-day duties accurately and efficiently.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
High School Diploma -
Chateauguay Valley Regional High School
Ormstown, Quebec Canada 1987.09 - 1992.06
Associate of Applied Science - Medical Laboratory Technology
Clinton Community College
Plattsburgh, NY 1993.09 - 1995.05
No Degree - Math And Science
SUNY College At Plattsburgh
Plattsburgh, NY 1997.09 - 1997.12
Skills
Multitasking Abilities
Attention to Detail
Organization and Time Management
Excellent Communication
Knowledge of many different database
Data Entry
Certification
MLT - Medical Laboratory Technician
Interests
Am certified through the American Society of Clinical Pathologist.
I am a certified medical laboratory technician who has been working at Duke for 22 years. Currently I am the safety officer for our laboratory. My daily duties include pulling pending logs, test not performed reports and addressing samples that we should have received in lab for processing, but are still "pending". I currently work with Labcorp Link, Mayo Access, and EPIC software/database systems to perform my daily tasks.
Timeline
Medical Laboratory Technician II
Duke University Medical Center
1999.06 - Current
No Degree - Math And Science
SUNY College At Plattsburgh
1997.09 - 1997.12
Associate of Applied Science - Medical Laboratory Technology
Clinton Community College
1993.09 - 1995.05
High School Diploma -
Chateauguay Valley Regional High School
1987.09 - 1992.06