Robyn Davis
Sedro-Woolley
Summary
Dynamic professional with 16+ years of experience in customer service at multiple companies including Labor and Industries. Proven ability in documentation management and creative problem solving, enhancing operational efficiency. Recognized for exceptional attention to detail and process improvement, consistently delivering results that drive customer satisfaction and business success.
Overview
11
11
years of professional experience
Work History
Program Assistant
Labor and Industries
10.2021 - Current
- Daily use of ProviderOne, Vistar, and MIPS billing system to research and inform on provider account information.
- Provide customer service via email.
- Support credentialing staff through effective file management.
- Perform routine data entry and document management.
- Complete variety of assigned reports in a timely manner.
- Returned mail management including provider outreach.
Customer Service Specialist
Labor and Industries
10.2018 - 10.2021
- Assist with multiple program areas by providing agency information and solutions to customers.
- Review and process Contractor Registration applications.
- Provide business license and Secretary of State registration services.
- Managed high call volume while maintaining a professional demeanor.
Assistant/Inventory Manager
All The Best Pet Care
04.2015 - 06.2018
- Coordinated with suppliers to ensure timely delivery of products and maintain optimal stock levels.
- Trained and mentored staff on best practices for inventory control and organization.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed new employee orientation training process.
Education
High School Diploma -
Henry M Jackson High School
Mill Creek, WABiology
Bellevue College
Bellevue, WASkills
- 16 years of providing exceptional customer service
- Looks for ways to go above and beyond for customers
- Credentialing software proficiency
- Strong attention to detail
- Retains information and instruction quickly
- Constantly implementing process improvement
- Creative problem solving
- Document management
- Self starter
- Remote work experience
Timeline
Program Assistant
Labor and Industries
10.2021 - Current
Customer Service Specialist
Labor and Industries
10.2018 - 10.2021
Assistant/Inventory Manager
All The Best Pet Care
04.2015 - 06.2018
High School Diploma -
Henry M Jackson High School
Biology
Bellevue College