Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Certificationdates - Cna
Personal Information
Timeline
Generic

Robyn Debiew

Dry Ridge,KY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Waiter

Waffle House
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Promoted specials or upsold items to increase average check amount.

HHA/Caregiver

House Of Pieces
08.2020 - 12.2021
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
  • Enhanced patient recovery by assisting with physical therapy exercises and mobility support.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
  • Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided transportation and appointments management.
  • Administered medication as directed by physician.
  • Developed individual care plans for clients based on specific needs.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Assisted with end-of-life care.
  • Improved patients' comfort with massage and application of topical treatments.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Production Worker

Nanogate Jay Systems
02.2018 - 12.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mis-marked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Streamlined communication between shifts regarding any outstanding tasks or concerns that needed attention which led to improved inter-shift collaboration.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected products and machines to maintain quality and efficiency.

Shift Leader

Church's Chicken
06.2016 - 11.2017
  • Customer service above all
  • Shift team lead
  • Opening & closing store
  • Maintaining teamwork safe environment
  • Providing quality service & food.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Gathered, organized and input information into digital database.

Education

High school diploma -

Mansfield Senior High School
Mansfield, OH
06.2015

Skills

  • Guest Relations Management
  • Relationship Management
  • Warm and Friendly
  • Adaptable and Flexible
  • Excellent Communication
  • Attention to Detail
  • Decision-Making

Certification

  • CPR Certification
  • Certified Medication Aide
  • Driver's License
  • Certified Home Health Aide
  • State Tested Nursing Assistant
  • Certified Quality Auditor
  • First Aid Certification
  • CNA

Additional Information

Received certification in Ohio . Recently relocated to KY

Certificationdates - Cna

01/2022 to Present

Personal Information

Relocation: Kentucky - Kentucky

Timeline

Server/Waiter

Waffle House
08.2023 - Current

HHA/Caregiver

House Of Pieces
08.2020 - 12.2021

Production Worker

Nanogate Jay Systems
02.2018 - 12.2019

Shift Leader

Church's Chicken
06.2016 - 11.2017

High school diploma -

Mansfield Senior High School

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Robyn Debiew