Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Endicott

Arnold,MO

Summary

Seasoned Assistant Manager with a proven track record at Lions Choice, adept in sales monitoring and team motivation. Excelled in enhancing customer satisfaction and financial reporting, leading to a noticeable improvement in operational efficiency. Skilled in recruiting and multitasking, I consistently delivered quality leadership and strategic insights to drive business success.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Lions Choice
Arnold, MO
04.2019 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained up-to-date knowledge of company products and services.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Shift Manager

Jack in the Box
Arnold, MO
03.2015 - 04.2019
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured compliance with food safety regulations and quality standards.
  • Identified needs of customers promptly and efficiently.
  • Upheld company standards and compliance requirements for operations.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Reinforced rules to promote superior employee performance.
  • Helped employees accomplish tasks during peak periods.
  • Observed and monitored utilization of equipment.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Maintained cleanliness and organization of work area.

Bakery Worker

Walmart
Arnold, MO
10.2012 - 07.2013
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Coordinated with bakery team to fulfill large orders and special event requests.
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Prepared and packaged bakery goods for display and sale.
  • Greeted customers to determine wants or needs.
  • Inspected finished products for quality assurance before packaging them for sale.
  • Ensured freshness and quality of bakery goods by performing regular quality checks.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

GED -

Fox
Arnold, MO

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Financial reporting
  • Customer service
  • Customer service and satisfaction
  • Reporting and documenting
  • Team motivation
  • Multitasking and organization

Timeline

Assistant Manager

Lions Choice
04.2019 - Current

Shift Manager

Jack in the Box
03.2015 - 04.2019

Bakery Worker

Walmart
10.2012 - 07.2013

GED -

Fox

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Robyn Endicott