Robyn Eskola
Little Rock,AR
Summary
PROFESSIONAL, HARDWORKING, REVENUE CYCLE LEADER known for achieving goals, getting results, and a passion for patients and staff. Experienced full scope revenue cycle for accounts receivables, denial management and patient access. Looking for a position at a sustainable company to work for through retirement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Financial Services Manager
Baptist Health
11.2020 - Current
- Managed PFS department of 100+ staff members including billers, cash posting, insurance follow up reps, customer service reps, denials team, four supervisors and multiple vendors.
- Supported financial director with special projects and additional job duties.
- Complied with established internal controls and policies.
- Evaluate and reconcile expenses and accruals for department budget.
- Evaluate staffing levels and adjust based on current AR and planning to meet the needs of future acquisitions.
Patient Financial Services Director
Saline Memorial Hospital
11.2016 - 11.2020
- Managed Patient Access department and the Billing Office department processes and staff of 55 including 2 supervisors.
- Report to local CFO and corporate CFO
- Manage processes and training
- Perform audits to ensure accuracy and compliance
- Responsible for process changes and incentive program to increase and sustain all collections
- Develop and update policies and procedures as needed
- Set goals and establish a strategy to sustain best practices
- Inspire and encourage management and staff. A little positive goes a long way!
- Coordinate efforts with payer provider reps to address and resolve claim issues.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Budget for 2 departments
Patient Access Supervisor
Saline Memorial Hospital
07.2013 - 11.2016
- Managed Patient Access department processes and staff of 30 including admission clerks, schedulers, financial counselors, and pre-arrival staff
- Continuous monitoring for compliance and customer service
- Develop and provide training for staff regarding up front collections, registration, medical necessity, verifying benefits and eligibility
- On call 24/7
- Providing excellent customer service by promptly answering physician and patient inquiries.
- Implemented bedside ER registration and PICIS go-live February 2014
- Responsible for incentive program to increase and sustain up front collections
- Review and determine outcome of charity applications to ensure compliance with non-profit guidelines.
- Assisted with software builds and implementation.
Senior Supervisor
Baptist Health
09.2007 - 07.2013
- Managed PFS department of 87 staff members including billers, cash posting, insurance follow up reps, customer service reps, denials team and three supervisors
- Manage accurate and timely processing of billing and collections for multi-hospital system including therapy clinics
- Develop and implement policies and procedures to stay compliant will state and federal guidelines
- Manage, develop, and train supervisors and staff
- Establish and maintain working relationships with other departments and outside vendors to facilitate desired outcomes
- Lead monthly or quarterly meetings with payer NDR(s) and leaders to address payer performance issues
- Monitor payer trends by payment, denials, and rejections
- Perform all HR functions for supervisors and staff including evaluations and progressive discipline
- Handle unique accounts such as global billing, adoptions, surrogacy cases, and attorney general complaints.
Education
Bachelor of Business Administration -
Capella University
Minneapolis, MN05.2023
CPC - Certified Professional Coder
AAPC
Little Rock, AR05.2023
High School Diploma -
Joe T. Robinson High School
Little Rock, AR05.1994
Skills
- Full scope AR Management for multi-facility organization
- UB-04 and 1500 Billing and Follow Up
- Rejections and Denials for all Payers
- Manage Vendor Performance
- Manage, Audit, and Train Staff
- Resolve Patient Billing Questions/Concerns
- Month end/Quarterly/Year end reports
- Facilitate Interdisciplinary Relationships
Certification
EPIC Certified 2012 and completed recertification June 2013. Has since expired.
Technology Summary
- MS Office (Word, Excel, Teams)
- EPIC
- SSI Claim Software
- Cerner/MS4
- Allscripts
- Payer Websites
- PICIS
- Power BI
- Infor Global and BI
- Google Suite
Additional Positions
- Baptist Health BHMC-LR, Financial Counselor, Patient Services, 10/2002, 09/2004
- Baptist Health BHMC-LR, Patient Representative, Patient Services, 03/1999, 10/2002
- Baptist Health BHMC-LR, Phlebotomist, Clinical Laboratory, 08/1996, 03/1999
Affiliations
Member of HFMA
Member of AHA
Member of AAPC
Timeline
Patient Financial Services Manager
Baptist Health
11.2020 - Current
Patient Financial Services Director
Saline Memorial Hospital
11.2016 - 11.2020
Patient Access Supervisor
Saline Memorial Hospital
07.2013 - 11.2016
Senior Supervisor
Baptist Health
09.2007 - 07.2013
Bachelor of Business Administration -
Capella University
CPC - Certified Professional Coder
AAPC
High School Diploma -
Joe T. Robinson High School
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