ROBYN FATH
Manassas,VA
Summary
Results-oriented General Manager dedicated to delivering exceptional dining experiences. Known for cultivating high-performing teams and exceeding service standards. Seeking a dynamic company that appreciates passion and fosters a culture of excellence.
Overview
19
19
years of professional experience
Work History
General Manager
Uncle Julio's Rio Grande Cafe
06.2022 - Current
- Strategize and oversee daily restaurant operations, optimizing labor and sales margins.
- Mentored hourly team members into management roles, enhancing skillsets and motivation.
- Collaborated with lower-level managers to enhance their expertise and performance.
- Conducted performance evaluations, maintained proper staffing through efficient scheduling.
- Analyzed P&L and operational metrics, ensuring restaurant profitability and compliance.
- Executed new culinary and service initiatives, resulting in increased guest satisfaction.
- Implemented operational strategies to build teamwork and increase guest counts by 3% year over year.
- Consistently ran 16-16.5% labor for 13 consecutive months.
Assistant General Manager
Uncle Julio’s
08.2018 - 06.2022
- Assisted GM in maintaining high service standards and food quality.
- Cultivated a welcoming and vibrant guest atmosphere, consistently exceeding expectations.
- Led implementation of new service and culinary standards, resulting in 10% decrease in turnover.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval and build loyalty.
- Managed team schedules to ensure proper coverage yet control labor dollars.
Service/Culinary Manager
Ted's Montana Grill
10.2011 - 08.2018
- Conducted daily pre-shift meetings, ensuring staff readiness and organizational efficiency
- Directed staff assignments, optimizing productivity and maintaining food quality
- Demonstrated expertise in food, beverages, supervisory duties, service techniques, and guest interactions
- Strategically managed costs to optimize profits through daily control of food, beverage, and labor expenses
- Developed and executed marketing initiatives, strengthening community engagement.
- Scheduled kitchen staff of 20 people.
- Lowered restaurant costs by .5% through food waste management and efficiency.
Assistant General Manager/Sales Manager
California Pizza Kitchen
09.2007 - 10.2011
- Orchestrated staff scheduling and assignments, enhancing productivity and customer service
- Consistently met and exceeded customer service standards, boosting customer loyalty
- Created accurate sales forecasts and schedules aligned with productivity targets
- Fostered a professional and hospitable staff culture while adhering to policies and business goals
- Increased monthly revenue by 0.4% through strategic sales initiatives.
- Maintained well-controlled LBW inventory while increasing usage 1.2% over 2 years.
Promotable Manager
Ruby Tuesday
08.2004 - 09.2007
- Gained comprehensive understanding of restaurant management, from P&L analysis to staff training
- Developed and mentored hourly employees, facilitating their advancement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Our Lady of Good Counsel
Wheaton, MDEnglish Literature
University of Maryland
College Park, MDSkills
- Proven track record of elevating service standards
- Expertise in team development, leadership, and coaching
- Strategic inventory and supply management
- Successful hiring and recruitment initiatives
- Effective marketing and sales strategies
- Proficient in facilities management
- Performance Analysis
- Team Leadership
- Supervision and Training
- Operations Management
Timeline
General Manager
Uncle Julio's Rio Grande Cafe
06.2022 - Current
Assistant General Manager
Uncle Julio’s
08.2018 - 06.2022
Service/Culinary Manager
Ted's Montana Grill
10.2011 - 08.2018
Assistant General Manager/Sales Manager
California Pizza Kitchen
09.2007 - 10.2011
Promotable Manager
Ruby Tuesday
08.2004 - 09.2007
High School Diploma -
Our Lady of Good Counsel
English Literature
University of Maryland
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