Robyn Flanagan-Seels
Mount Holly,NC
Summary
Detail-oriented office professional with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
8
8
years of professional experience
Work History
Billing Representative
Charter Communications, Spectrum
07.2022 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Supported cash flow optimization efforts by timely reconciliation of bank statements against outstanding invoices.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Encoded and canceled checks using bank machines.
- Handled account payments and provided information regarding outstanding balances.
- Assisted management with month-end close activities, ensuring accurate financial reporting within set deadlines.
- Used data entry skills to accurately document and input statements.
- Reduced late payments by implementing a proactive follow-up system for overdue accounts receivable balances.
Subcontracting Coordinator
Pinkenergy
08.2020 - 07.2022
- Created solicitation packages and conducted thorough research for each bid.
- Collected, arranged, and input information into database system.
- Provided ongoing support to project managers regarding contractual matters throughout the lifecycle of each assignment.
- Gathered, organized and input information into digital database.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Resolved disputes between the company and subcontractors in a timely manner, minimizing disruptions to project timelines.
- Developed comprehensive subcontractor risk assessments to mitigate potential project delays or issues.
- Mentored junior staff members on proper procedures related to subcontracts management.
Office Manager
Ashley Furniture Homestore
02.2018 - 07.2020
- Coordinated special projects and managed schedules.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Cage Cashier
Horseshoe Casino
01.2017 - 01.2018
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Reduced transaction errors by implementing stringent cash-handling procedures and providing ongoing training to staff members.
- Verified and processed authorization forms for transactions.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Monitored customer transactions to detect suspicious or fraudulent activity.
Customer Service Representative
Kohls Department Store
11.2015 - 01.2018
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Accounting
Purdue University Global
Remote02.2027
High School Diploma -
Munster High School
Munster, IN06.2014
Skills
- Database updates
- Discrepancy Reconciliation
- Teamwork and Collaboration
- Value Estimation
- Contract Preparation
- Billing and Invoicing
- Office Equipment Operation
- Collections background
- Financial Documentation
- Regulatory Compliance
- Payment Processing
- Customer Relations
Timeline
Billing Representative
Charter Communications, Spectrum
07.2022 - Current
Subcontracting Coordinator
Pinkenergy
08.2020 - 07.2022
Office Manager
Ashley Furniture Homestore
02.2018 - 07.2020
Cage Cashier
Horseshoe Casino
01.2017 - 01.2018
Customer Service Representative
Kohls Department Store
11.2015 - 01.2018
Bachelor of Science - Accounting
Purdue University Global
High School Diploma -
Munster High School
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