Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Fountain

Portland,United States of America

Summary

Seasoned Executive Assistant and Operations Coordinator with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Effectiveness Consultant

The Fountain Effect
10.2023 - Current
  • Consultant and coach to entrepreneurs, leaders, and small business owners struggling to advance in their role and business to success by providing practical and creative approaches to reaching desired goals
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Shelter Operations Manager

Community of Hope
11.2022 - 12.2023
  • Developed and implemented efficient shelter management protocols, resulting in overall operational effectiveness.
  • Managed needs of up to 24 family members in shelter
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Executive Assistant - Remote

Ventura Air Services
10.2018 - 10.2022
  • Supported CEO, Executive Team members, and cross functional teams in fast-paced, high-growth environment
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Served as liaison between departments to facilitate effective communication throughout company.
  • Coordinated 5 jet aircraft acquisitions over two years totaling over $15 million in assets
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Collaborated on special projects to improve overall business operations within organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

Virtual Assistant

Kaleidoscope Strategies
07.2015 - 10.2018
  • Established and operated Virtual Business Management agency
  • Delivered administrative support for entrepreneurs, small businesses, and nonprofit organizations
  • Managed services such as bookkeeping, social media updates, client liaison, research, proofreading, and document and contract management
  • Catered to diverse needs of clients in a variety of industries

Office Manager

Jean Houston Seminars
03.2014 - 07.2015
  • Spearheaded implementation of new organizational systems, boosting office efficiency by 20%
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Bachelor of Science - Political Science

Portland State University
Portland, OR

Certificates - Business And Life Coaching

Certified Life Coach Institute
Virtual
09.2023

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • MS Office
  • Issue Resolution
  • Analytical Thinking
  • Work Planning and Prioritization
  • Continuous Improvement
  • Process Improvement

Timeline

Effectiveness Consultant

The Fountain Effect
10.2023 - Current

Shelter Operations Manager

Community of Hope
11.2022 - 12.2023

Executive Assistant - Remote

Ventura Air Services
10.2018 - 10.2022

Virtual Assistant

Kaleidoscope Strategies
07.2015 - 10.2018

Office Manager

Jean Houston Seminars
03.2014 - 07.2015

Bachelor of Science - Political Science

Portland State University

Certificates - Business And Life Coaching

Certified Life Coach Institute

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Robyn Fountain