Robyn Frankenfield
Laguna,CA
Summary
Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
31
31
years of professional experience
Work History
Owner
Organized By Design
01.2003 - 09.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed plans and processes to keep client affairs organized and efficient.
- Organized and attended industry shows and special events to showcase services, network with other businesses and attract new customers.
- Evaluated suppliers to maintain cost controls and improve profits.
Office Manager and Scheduling Manager
Gatekeeper Systems
11.1999 - 11.2002
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Scheduled all installations for new systems for the encompassing the entire United States.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Manager
RTC
12.1997 - 10.1999
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Regional Sales Manager
Conde' Nast
07.1989 - 11.1997
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA05.1989
Skills
- Manage Programs
- Bidding Process
- Business Launch
- Staff Training
- Supplier Relations
- Marketing and Advertising
- Evaluating Suppliers
- Strategic Project Planning
- Customer Relations
- Merchandising
- Coaching and Mentoring
Timeline
Owner
Organized By Design
01.2003 - 09.2020
Office Manager and Scheduling Manager
Gatekeeper Systems
11.1999 - 11.2002
Sales Manager
RTC
12.1997 - 10.1999
Regional Sales Manager
Conde' Nast
07.1989 - 11.1997
Bachelor of Science - Business Administration
San Diego State University
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