Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline

Robyn Galante

CRM Specialist, Retail & Customer Service
Laguna Niguel,CA

Summary

Offering strong foundation in data analysis and customer relationship management, eager to learn and grow in this role. Brings ability to quickly grasp CRM systems and analytical tools, ensuring effective data-driven decision.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

19
19
years of professional experience

Work History

Rev Ops Tools Analyst

Houghton Mifflin Harcourt
Laguna Niguel, California
10.2021 - Current
  • Develop and implement Sales Engagement cadences and email templates to optimize sales processes
  • Provide extensive support and assistance to Sales Reps in Salesforce Sales Engagement, ensuring seamless execution of sales activities
  • Work Support Box Cases, helping troubleshoot user issues while working in Salesforce
  • Develop and maintain Standard Operating Procedures (SOP) for the Sales Engagement team, effectively documenting processes and procedures to enhance team performance
  • Operate WalkMe, an in-app guidance tool for Salesforce, as an Editor and Quality Assurance (QA) specialist to ensure maximum utilization of the tool

Data Entry, Sales Operations & CRM Success Analyst

HID Global
Austin, TX
09.2018 - 09.2021
  • Drive the overall adoption of our CRM platform globally through a variety of methods, including features enablement, CRM enhancements, and Best Practice Workshops
  • Construct and upkeep KPI & Metrics Reporting and Dashboards, providing insightful analysis
  • Conduct User Acceptance testing and validation of new or enhanced features and functionality
  • Facilitated pricing customer notifications and distribution of price books to enhance operational efficiency
  • Contributed to the maintenance of data alignment and integrity between Salesforce and Oracle systems
  • Managed Excel databases to ensure pricing controls and adherence

Logistics, Sales and Warehouse Support

Dahua Technology USA
Irvine , CA
07.2017 - 09.2018
  • Efficiently review and process all orders from Sales Representatives, while utilizing EBS for sales and WMS for warehousing
  • Successfully troubleshoot and resolve issues with orders or inventory
  • Perform daily EDI data entry and meticulously analyze discrepancies on Sales, Move, and Return orders
  • Handle the processing of all RMA items for 3 warehouses across the US, ensuring accuracy and timely completion
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Deli Clerk

Kroger
Columbia, TN
02.2015 - 07.2015
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.

Online Orders, Cashier

Barnes and Noble College
Nashville, TN
08.2014 - 07.2015
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Placing online orders, processing online orders and locating online orders for
    customers.
  • Wrapping, boxing, and preparing items for shipments.
  • Locate textbooks for college students.

Customer Service and Animal Representative

The Farm At Natchez Trace
Franklin, TN
07.2012 - 07.2013
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Administered medications to animals in treatment and documented changes in condition.
  • Conducted educational tours for visitors, increasing awareness about animal care and shelter operations.
  • Admin for daycare facebook, daily updates and posting photos of dogs at facility. Replying to message and comments from dogs owners.

Cashier, Rental Manager

Costume Castle
Lake Forest, CA
08.2008 - 08.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Trained new employees on POS systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed rental costumes dry cleaning schedule and organization.
  • Made bank deposits.

Cashier, Front of Store, Merchandising, & Barista

Borders Books, Music & Cafe
Palo Alto, CA
05.2006 - 01.2011
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Learned duties for various positions and provided backup at key times.

Education

Child Development

Foothill College, Los Altos, CA

Skills

Cash handling

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Software

Salesforce

Microsoft Office

Walk Me

Quickbooks

Languages

English
Native or Bilingual

Timeline

Rev Ops Tools Analyst - Houghton Mifflin Harcourt
10.2021 - Current
Data Entry, Sales Operations & CRM Success Analyst - HID Global
09.2018 - 09.2021
Logistics, Sales and Warehouse Support - Dahua Technology USA
07.2017 - 09.2018
Deli Clerk - Kroger
02.2015 - 07.2015
Online Orders, Cashier - Barnes and Noble College
08.2014 - 07.2015
Customer Service and Animal Representative - The Farm At Natchez Trace
07.2012 - 07.2013
Cashier, Rental Manager - Costume Castle
08.2008 - 08.2011
Cashier, Front of Store, Merchandising, & Barista - Borders Books, Music & Cafe
05.2006 - 01.2011
Foothill College - , Child Development

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Robyn GalanteCRM Specialist, Retail & Customer Service