Robyn Gallaty
Kingman,AZ
Summary
To obtain a position that utilizes my management skills acquired over my career in healthcare at a medical practice setting. I enjoy being involved in the growth and development of peers and subordinates alike. I am looking for an employer that values transparency, diligence, and maintains a patient centric mindset. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Western Regional Clinics Manager
North Country HealthCare
03.2009 - 03.2024
- Management and supervision of (all clinical up to 2 years ago) and operations and personnel, coordination of clinical staff, health, clinical-related regulatory compliance and development and implementation of new services and programs
- Works to develop internal and external relations to enhance patient care and physician services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Practice Manager
Lakeview Family Health Care
09.2003 - 03.2009
- Responsible for the operation of the clinic and its personnel
- MA as needed (Grandfathered) Critical thinker, able to adjust to a variety of changes and challenges in a fast paced, multi-personality environment.
- Supervised team of 15 office personnel.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Education
Skills
- Medical Operations Management
- Logical, critical thinking and problem-solving abilities
- Written, verbal and nonverbal communication skills
- Organizational abilities
- Integrity and personal responsibility
- Medical supply management and contracting
- Arizona Department of Health Services (AzDHS) Outpatient Treatment Center licensure compliance
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Operations Management
- Staff Development
Years Experience
21
Accomplishments Awards
- Annual federal audit - 7 yrs. no deficiency: HRSA Sliding Fee Scale, Policy & Procedure, Training & Compliance
- Software & Certifications
- EMR: SoapWare, GE Centricity, Athena
- Huron Rounding- Studder Management
- Train the trainer - DOT BAT / UDS certified
- Aspiring Leadership Academy – Certification
Timeline
Western Regional Clinics Manager
North Country HealthCare
03.2009 - 03.2024
Practice Manager
Lakeview Family Health Care
09.2003 - 03.2009
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