Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Robyn Gardner

Bauxite,AR

Summary

Extremely dedicated, organized and team oriented candidate with more that 24 years of clinical experience. Outstanding customer service, communication and interpersonal skills . Highly adept at assisting coworkers and patients utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision. Seeking to take the next step in leadership for this great organization.

Overview

31
31
years of professional experience

Work History

Clerical Supervisor

Benton Family Clinic
01.2020 - Current
  • Leads and actively monitors all work activities for assigned department, including assigning coverage for absent staff, and modifying duties to ensure proper clinic operation. Assists with backup as required.
  • Identifies problems and consults supervisor on all operational, financial, or physician issues as they may arise. Assists in resolving patient inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
  • Collaborate with clinical staff and providers on daily workflows requiring clerical support or expertise in office management process.
  • Coordinate training, evaluate employees' work and correct problems with the workflow.
  • Enhance team productivity by delegating tasks, setting priorities and monitoring progress
  • Responsible for building provider scheduling templates and maintaining schedules for accuracy.
  • Responsible for processing and maintaining the outgoing referral workqueue for all providers within the practice. Work closely with Baptist Health Appointment Scheduling to ensure that appointments are scheduled in a timely manner.
  • Responsible for staying up to date on insurance requirements in the referral process
  • Assists with prior authorizations for out patient testing
  • Maintain the phone messaging system and voicemail recordings
  • Assists in sorting and filing medical records. This includes processing medical release forms
  • Assists in scheduling daily appointments and check in processes.
  • Actively participates in monthly staff meetings, including planning and leading on topics specific to the department. Provides documentation of monthly staff meetings to clinic manager.

Lead Scheduler

Benton Family Clinic
05.2000 - 01.2020
  • Responsible for receiving all incoming calls for clinic providers. Forwarded telephone messages for the providers and clinical staff.
  • Maintained all appointment schedules to ensure that there were no scheduling conflicts.
  • Scheduled patient appointments
  • Responsible for processing outgoing referrals and outpatient imaging/testing
  • Obtained prior authorizations
  • Scanned and filed medical records
  • Trained new clerical staff
  • Collaborated with providers and clinical staff to ensure patient satisfaction




Personnel Training Coordinator

Walmart
01.1998 - 12.2001
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
  • Implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Trained and mentored hundreds of new personnel hired to fulfill various roles.
  • Responsible for interviewing, hiring and training.
  • Assisted with timekeeping and payroll

Lead Customer Service Manager

Walmart
01.1995 - 01.1998
  • Supervised over 100 employees. Responsible for daily workflows, training, schedules, evaluations and accountability corrections.
  • Assisted customers directly when necessary, demonstrating empathy and excellent problem-solving abilities in challenging situations.
  • Established clear expectations for team members, promoting accountability and professional growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Conducted regular meetings with staff to discuss progress, challenges, and potential solutions to ongoing concerns.
  • Mentored and coached team members to develop their skills and advance within the company.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Cash Office Clerk

Walmart
10.1993 - 01.1996
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Prepared bank deposits and corporate cash shipments.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.

Education

High School Diploma -

Paron High School
Paron, AR
05.1993

Skills

  • Effective Leadership
  • Efficient
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Organizational Skills
  • Strategic planner
  • Flexible
  • Dependable
  • Result Driven
  • Promotes positive behavior

Professional References

  • Natalie Bradford PA-C

Physician Assistant, Benton Family Clinic

(903)748-6580

  • Nancy Boggess

Manager, Baptist Health Appointment Scheduling

(501)920-8285

  • Sharon McCormack

Personnel Manager, Walmart

(501-249-7490

Timeline

Clerical Supervisor

Benton Family Clinic
01.2020 - Current

Lead Scheduler

Benton Family Clinic
05.2000 - 01.2020

Personnel Training Coordinator

Walmart
01.1998 - 12.2001

Lead Customer Service Manager

Walmart
01.1995 - 01.1998

Cash Office Clerk

Walmart
10.1993 - 01.1996

High School Diploma -

Paron High School

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Robyn Gardner