Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robyn Gibbs

Fort Worth,TX

Summary

Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe record and valid driver's license in Texas. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Courier

Drop Off
Dallas, TX
11.2021 - Current
  • Properly documented all specimens received using DropOff.
  • Picked up medical specimens from multiple businesses.
  • Picked up packages and made deliveries promptly.
  • Built and maintained professional relationships with customers.
  • Communicated route progress to Dispatch, noting traffic and construction issues to avoid delays for critical deliveries.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Escalated issues to supervisor for immediate remediation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Receptionist

Keller Oaks Healthcare Center
Keller, TX
01.2019 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Customer Service Representative

Onit Smart Home
Bedford, TX
12.2017 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Education

High School Diploma -

South Hills High School
Fort Worth, TX
06.2018

Skills

  • Medical Software
  • Customer Experience
  • Collecting Medical Specimens
  • Coordinating Efficient Routes
  • Traffic Laws
  • HIPAA Compliance
  • Hazardous Material Handling
  • GPS and Route Planning
  • Delivering Time-Sensitive Specimens
  • Answering Customer Questions
  • Safe Vehicle Operations
  • Interpretation and Translation Services
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Detailed Evaluations
  • Information Updates
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Good Listening Skills
  • Directing Calls
  • Computer Proficiency
  • Visitor and Customer Relations
  • Data Entry and Database Software
  • Security Awareness
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Greeting and Seating Clients
  • Call Answering and Routing
  • Correspondence and Office Documents
  • Visitor Monitoring
  • Vaccination Administration
  • Appointment Booking
  • Multi-Line Telephone Skills
  • Call Transfers
  • Data Imports

Certification

HIPPA & OSHA Certified

Timeline

Medical Courier

Drop Off
11.2021 - Current

Receptionist

Keller Oaks Healthcare Center
01.2019 - 10.2021

Customer Service Representative

Onit Smart Home
12.2017 - 01.2019

High School Diploma -

South Hills High School

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