Robyn Gooch
Joplin,MO
Summary
With a proven track record at Joplin Humane Society, I elevated adoption rates and streamlined kennel operations, showcasing my animal care expertise and strong leadership. My approach combines compassionate animal handling with effective team collaboration, ensuring high standards of care and operational efficiency.
Overview
2021
2021
years of professional experience
Work History
Kennel Technician Supervisor
Joplin Humane Society
- Conducted regular evaluations of kennel technician performance, providing constructive feedback and offering professional development opportunities as needed.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Streamlined workflow processes, resulting in increased productivity among kennel technicians.
- Participated in community outreach events to promote responsible pet ownership and raise awareness about available services at our facility.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
- Contributed to higher adoption rates by working closely with shelter staff to match animals with suitable adopters.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Built strong relationships with local vendors to secure discounts on essential supplies, reducing overall operating costs for the facility.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Enhanced animal care by conducting regular health checks and administering necessary medications.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
Housekeeper
Sunrise Inn & Apartments
Customer Service Representative
CST
05.2017 - 07.2020
- Resolved disputes and conflicts with composure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for stakeholders.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered strong customer relationships through active listening skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Ged - General Studies
Mssu
Joplin, MO07.2009
Skills
- Animal care expertise
- Compassion for animals
- Animal behavior
- Sanitation protocols
- First aid proficiency
- Veterinary assistance
- Animal handling
- Behavior observation
- Care monitoring
- Safety monitoring
- Medical assessment
- Animal monitoring
- Exercise management
- Behavioral control
- Feeding management
- Walk coordination
- Kennel maintenance
- Animal bathing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Animal care
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Timeline
Customer Service Representative
CST
05.2017 - 07.2020
Kennel Technician Supervisor
Joplin Humane Society
Housekeeper
Sunrise Inn & Apartments
Ged - General Studies
Mssu
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