Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Goodwin

The Bronx,NY

Summary

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.

Overview

21
21
years of professional experience

Work History

Home Health Aide

Opendoor
Bronx, NY
03.2024 - Current
  • Administered medications as instructed by physician or nurse practitioner.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Prepared meals and snacks according to prescribed diets.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Private Security Officer

Chuck Turner
New York, NY
04.2021 - 10.2021
  • Investigated reports of theft and vandalism on the property.
  • Addressed customer concerns in a professional manner while enforcing company regulations.
  • Escorted employees, visitors, or contractors during their time on the premises.
  • Responded to emergency situations and notified appropriate personnel.
  • Provided first aid assistance when required due to injuries sustained onsite.
  • Confirmed identity of individuals seeking entry into restricted areas.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.

Customer Service Representative

Teleperformance
New York, NY
05.2020 - 03.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Cashier/Customer Service Representative

Sam's Club
Reading, PA
05.2018 - 01.2019
  • Ensured compliance with all safety regulations within the store environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Personal Care Assistant

Ahrc Nyc
New York, NY
05.2003 - 04.2004
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided direct care and support to individuals with special needs in a residential setting.
  • Participated in community outings and social events with clients to increase their quality of life experiences.
  • Assisted individuals with daily activities such as dressing, eating, and hygiene.
  • Created a supportive environment where clients felt safe expressing themselves without fear of judgement or ridicule.
  • Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
  • Encouraged the development of skills essential for independent living such as budgeting, grocery shopping, cooking meals .
  • Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
  • Developed meaningful relationships with clients through active listening techniques and empathy.
  • Provided transportation services for medical appointments or other necessary errands when needed.

Education

Pending:Medical Assisting

Garden State Science And Technology Institute
Jersey City, NJ

Skills

  • Data Entry
  • Customer Service
  • Cash Handling
  • Computer Skills
  • Answering Phones
  • Phlebotomy
  • Medical Office Management
  • Ekg
  • Vital Signs
  • Medical Terminology
  • Anatomy Knowledge
  • Meal Preparation
  • First Aid and SAFETY
  • CPR Certified
  • Care Plan Management
  • Medication Administration
  • Interpersonal Communication
  • Mobility support

Timeline

Home Health Aide

Opendoor
03.2024 - Current

Private Security Officer

Chuck Turner
04.2021 - 10.2021

Customer Service Representative

Teleperformance
05.2020 - 03.2021

Cashier/Customer Service Representative

Sam's Club
05.2018 - 01.2019

Personal Care Assistant

Ahrc Nyc
05.2003 - 04.2004

Pending:Medical Assisting

Garden State Science And Technology Institute

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Robyn Goodwin