Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Gornowich

Orange Park,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeks position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Verizon
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Specialist

Verizon
10.2018 - 05.2022
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong customer relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted customers needs and introduced services to fit specific requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Mentored team members, fostering professional growth through guidance on best practices.

Mobile Team Lead TROC

The Revenue Optimization Company
04.2016 - 06.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Gathered, organized and input information into digital database.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Store Manager

Dollar General Corporations
03.2015 - 01.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted in recruiting, hiring and training of team members.

Back-Up Scan Coordinator

Harris Teeter
01.2013 - 12.2014
  • Contributed to company growth by consistently meeting deadlines and maintaining high standards of work quality.
  • Developed a positive rapport with team members and other departments, contributing to a supportive work environment that encouraged collaboration and teamwork.
  • Assisted in training new team members, ensuring efficient integration into the role and proper understanding of scanning procedures.
  • Collaborated with management to develop strategies for improved accuracy and efficiency in the scanning department.
  • Consistently met or exceeded company performance targets for inventory accuracy, pricing integrity, and overall scan coordination efficiency.
  • Supported loss prevention efforts by promptly addressing instances of mislabeled or incorrectly priced merchandise, reducing potential losses due to theft or fraud.
  • Maintained accurate inventory records through consistent monitoring and updating of scanned items.
  • Updated store signage with current pricing information, helping customers make informed purchasing decisions while maintaining overall price integrity within the store environment.
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.

Lead Cashier Operator Supervisor

Sams Club
09.2000 - 10.2012
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Science - Psychology

Cape Fear Community College
Wilmington, NC

Skills

  • Training and mentoring
  • Scheduling Coordination
  • Data Analysis
  • Operations research
  • Complex Problem-Solving
  • Time Management

Timeline

Assistant Manager

Verizon
05.2022 - Current

Specialist

Verizon
10.2018 - 05.2022

Mobile Team Lead TROC

The Revenue Optimization Company
04.2016 - 06.2018

Store Manager

Dollar General Corporations
03.2015 - 01.2016

Back-Up Scan Coordinator

Harris Teeter
01.2013 - 12.2014

Lead Cashier Operator Supervisor

Sams Club
09.2000 - 10.2012

Associate of Science - Psychology

Cape Fear Community College

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Robyn Gornowich