Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Robyn Gossett

Emory,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am hard working and great at multitasking.

Overview

22
22
years of professional experience

Work History

Call Center Manager

Hooten Financial Services
Emory, TX
12.2008 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Processed payroll, numerous electronic deposits and employee pay adjustments.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Computed taxes owed or overpaid for clients.

Licensed Manicurist

Self-employeed
Emory, TX
04.2002 - Current
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Cleaned and sanitized tools and work station in adherence with safety requirements.
  • Scheduled client appointments and accepted payments.

Education

Associate of Arts - Nail Technician

Touch of Class
Greenville, TX
01-2002

High School Diploma -

Rains High School
Emory, TX
06-1990

General Studies

East Texas State University
Commerce, TX

Skills

  • Call Center Customer Service
  • Schedule Coordination
  • Skilled multi-tasker
  • Problem-Solving
  • Quickbooks
  • Payroll Processing
  • Paid 941 Payments for businesses
  • Document Management
  • Focused on customer satisfaction
  • Managed 6- 10 employees
  • Received and managed calls from 46 locations to provided customer service to employees and clients
  • Helped clients with the status of their tax returns, refunds and helped resolve any issues they may have

Affiliations

  • I have been a citizen of Rains County most of my life and had the pleasure of becoming Miss Rains County in 1988. I consider myself lucky to live in this community where I raised my family. I am very family oriented and love spending time fishing, playing games and spending time with my grandkids.

References

References available upon request.

Timeline

Call Center Manager

Hooten Financial Services
12.2008 - Current

Licensed Manicurist

Self-employeed
04.2002 - Current

Associate of Arts - Nail Technician

Touch of Class

High School Diploma -

Rains High School

General Studies

East Texas State University

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Robyn Gossett