Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Green

Cleveland,TN

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Eligibility Counselor 2

State Of Tennessee
06.2018 - Current
  • Enhanced client satisfaction by providing thorough eligibility screenings and assessments.
  • Streamlined the application process for clients, resulting in faster benefit approvals.
  • Collaborated with interdepartmental teams to ensure accurate and timely processing of applications.
  • Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
  • Maintained up-to-date knowledge of federal, state, and local regulations related to benefits programs.
  • Provided exceptional customer service through empathetic listening and clear communication during consultations.
  • Prevented fraudulent claims by meticulously verifying client information against supporting documents.
  • Educated clients on available resources and support services, empowering them to make informed decisions about their benefits options.

Public School Teacher

Polk County School Board
07.2011 - 07.2017
  • Enhanced student comprehension by utilizing various teaching strategies and adapting lesson plans to suit individual needs.
  • Increased parent involvement in their child''s education by maintaining open communication and conducting regular progress meetings.
  • Promoted a positive learning environment through effective classroom management, fostering respect, and encouraging collaboration among students.
  • Boosted student engagement with interactive activities, group projects, and hands-on learning experiences.
  • Collaborated with other teachers to develop cross-curricular lessons that reinforced key concepts across multiple subjects.
  • Assessed student performance using various evaluation methods, identifying areas for improvement and adjusting instruction accordingly.
  • Participated in professional development opportunities to stay current on best practices in education and improve teaching skills consistently.
  • Mentored new teachers within the school community, providing guidance on curriculum development, instructional strategies, and classroom management techniques.
  • Developed strong relationships with students'' families, working together to support academic success and address any concerns or challenges as they arise.
  • Implemented data-driven instruction to monitor student progress regularly and adjust teaching methods for maximum effectiveness.
  • Organized field trips and extracurricular activities that provided real-world context for classroom lessons, enhancing students'' understanding of course material.
  • Served as an advisor for school clubs or committees, promoting leadership skills and fostering teamwork among students.
  • Contributed to the continuous improvement of the school culture by participating in faculty meetings, serving on committees, and sharing innovative ideas for enhancing the overall educational experience of students.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Graded and evaluated student assignments, papers, and course work.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Planned and implemented integrated lessons to meet national standards.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Education

Master of Science - Instructional Leadership

Tennessee Technological University
Cookeville, TN
12.2007

Master of Arts - Instructional Leadership

Tennessee Technological University
Cookeville, TN
05.2006

Master of Science - Elementary Education

Lee University
Cleveland, TN
05.1993

Skills

  • Stress Management
  • Adaptability
  • Attention to Detail
  • Benefits Administration
  • Decision Making
  • Customer Service
  • Resourcefulness
  • Written Communication
  • Confidentiality
  • Verbal Communication
  • Public Speaking
  • Disability Awareness
  • Quality Assurance
  • Conflict Resolution
  • Microsoft Office
  • Computer Literacy
  • Performance Monitoring
  • Analytical Skills
  • Critical Thinking
  • Case Management
  • Problem Solving
  • Record Keeping
  • Regulation Compliance
  • Policy Knowledge
  • Time Management
  • Organizational Skills
  • Multitasking
  • Professionalism
  • Effective Communication Skills
  • Telephone Etiquette
  • Documentation and Paperwork
  • Data Entry

Timeline

Eligibility Counselor 2

State Of Tennessee
06.2018 - Current

Public School Teacher

Polk County School Board
07.2011 - 07.2017

Master of Science - Instructional Leadership

Tennessee Technological University

Master of Arts - Instructional Leadership

Tennessee Technological University

Master of Science - Elementary Education

Lee University

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Robyn Green