Robyn Greer
Pensacola,Florida
Summary
Proven hospitality professional with experience in high-volume environments, notably at The Dock, where I excelled in beverage preparation and suggestive selling, enhancing customer satisfaction and loyalty. Skilled in menu memorization and leveraging an engaging personality, consistently drove sales and team performance improvements. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
7
7
years of professional experience
Work History
Bartender
The Dock
02.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
El Toreo Bar and Grille
08.2022 - 01.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Olive Garden Restaurant
04.2021 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Texas Roadhouse Restaurant
04.2019 - 04.2021
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Head Server
El Cazador
08.2017 - 08.2019
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Managed food resources, memorized orders, and coordinated customer service.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
Lowndes High School
Valdosta, GA05.2018
Skills
- Menu Memorization
- Food Running
- Food Preparation
- Beverage Preparation
- Suggestive Selling
- Changing beer kegs
- Inventory
- Clear and effective communication
- Cash Register Operation
- Aloha POS
- Highly reliable
- Team training and development
- Handling Difficult Customers
- Liquor, beer, and wine knowledge
- Organizational ability
- Engaging personality
- Hospitality service and sales expertise
Availability
- Open availability
- Can work holidays
- Looking for full time, will work part time
Timeline
Bartender
The Dock
02.2023 - Current
Bartender
El Toreo Bar and Grille
08.2022 - 01.2024
Bartender
Olive Garden Restaurant
04.2021 - 08.2022
Server
Texas Roadhouse Restaurant
04.2019 - 04.2021
Head Server
El Cazador
08.2017 - 08.2019
High School Diploma -
Lowndes High School
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