Robyn Ham-Taylor
Summary
Focused professional skilled in outstanding customer service and workforce management. Possesses strong interpersonal skills to effectively communicate with patrons. team members, and higher level of management. Organized and dependable, willing to take on added responsibilities to meet team goals. Passionate job seeker with strong organizational skills eager to advance their career.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food Preparation Worker/Dishwasher/Owner's Assistant
East Boothbay General Store
06.2009 - 09.2010
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Transferred supplies and equipment between storage and work areas to support food preparation.
Deli Worker/Cashier's Assistant
Harbor General Store
05.2011 - 10.2011
- Delivered exemplary and empathetic customer service to patrons, both over the phone and in store, even in peak business periods to promote retention.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Maintained a exceptionally clean, hygienic, and waste-free workspace to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Emergency Medical Technician-Basic
Boothbay Region Ambulance Service
11.2011 - Current
- Maintain levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintain rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Determine medical and safety requirements at emergency scenes by assessing medical status of ill or injured persons.
- Administer life supporting care to patients at scene, en route to hospital and pre-hospital settings.
- Remain up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Complete and submit run reports, patient billing and trip mileage and daily driver unit checkout form to facilitate record-keeping requirements.
- Participate in community programs to educate and establish strong community relations.
- Facilitate preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
Emergency Room Technician
MaineHealth
11.2011 - Current
- Work with a group of phenomenal nurses and providers to assess patients and prepare for tests and procedures.
- Obtain and documenting vital signs and placement of oxygen saturation, cardiac monitoring, including electrocardiograms, and non-invasive blood pressure monitoring systems.
- Assess and triage extent and nature of injury or illness to prioritize and establish medical procedures and inform the care team of concerns in order to ensure efficient emergency care.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Applied orthopedic devices such as immobilizers and extremity splints.
- Measure and fit crutches, canes, and walkers, instructing patients on proper use of support devices.
- Liaise between nurses, physicians, patients, and visitors in order to promote a high level of care.
- Decontaminate and sanitize all equipment, instruments and supplies per MaineHealth infection prevention policies.
- Obtain blood specimens through phlebotomy procedures and watched for adverse reactions.
- Provide quality telephone-based guidance to patients, and outside facilities, including doctors offices and emergency rooms.
-
Medical Practice Manager
Boothbay Region Health Center
02.2018 - 10.2020
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with office staff and providers.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Managed approximately 10 employees with various personalities and from different levels of expertise for non-profit 4-5-physician and advance practice provider practice.
- Developed policies and procedures for effective practice management.
- Handled job duties for staff members which were unavailable or out of office.
- Created and implemented organizational policies and procedures.
- Partook in accounting, budgeting, and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Recommended and accomplished ways to reduce overhead costs, including cutting the cost of medical supplies by ordering from lower cost companies, educating myself, and employees on medical coding to effectively bring the Health Center to a self-sustainable practice.
Education
No Degree - Nursing With Minor in Psychology
University of Maine At Fort Kent
Fort Kent, MECertificate in Emergency Medical Technician - Emergency Medical Technology
Kennebec Valley Community College
Fairfield, ME10.2011
Skills
- Proficiently navigate multiple EMR Systems and other computer software's; including Microsoft, and Apple
- Customer Satisfaction
- Employee Performance Improvement
- Workflow Planning and Efficiency
- Profitability Strategies
- Fundraising
- Patient engagement and management
- Resource Utilization
- Bi-weekly Payroll Administration
- Organizational Goal Development
- Strategic Business Planning
- Adaptable Under Pressure
Certification
- EMT - Certified Emergency Medical Technician
- CPST - Nationally Certified Passenger Safety Technician
- AHA Instructor - American Heart Association CPR and First Aid Instructor
- NARCAN Administration for the lay person Instructor
- STOP THE BLEED Instructor
Timeline
Medical Practice Manager
Boothbay Region Health Center
02.2018 - 10.2020
Emergency Medical Technician-Basic
Boothbay Region Ambulance Service
11.2011 - Current
Emergency Room Technician
MaineHealth
11.2011 - Current
Deli Worker/Cashier's Assistant
Harbor General Store
05.2011 - 10.2011
Food Preparation Worker/Dishwasher/Owner's Assistant
East Boothbay General Store
06.2009 - 09.2010
No Degree - Nursing With Minor in Psychology
University of Maine At Fort Kent
Certificate in Emergency Medical Technician - Emergency Medical Technology
Kennebec Valley Community College
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