Robyn Harding
Mineral,VA
Summary
Accomplished Veterinary Technician with a proven track record at Veterinary Specialists of Hanover, enhancing team productivity by over 30% through effective staff management and training. Expert in advanced diagnostic procedures and patient care, demonstrating exceptional attention to detail and customer service. Skilled in inventory control , staff recruitment and development as well as fostering positive client relationships, ensuring high-quality outcomes and satisfaction.
Overview
23
23
years of professional experience
Work History
Internal Medicine Veterinary Technician
Veterinary Specialists of Hanover
Mechanicsville, VA
02.2023 - Current
- Coordinate and maintain daily schedules for rechecks, appointments, and procedures.
- Directed recruitment activities to optimize the internal medicine team.
- Manage supplies to align with allotted budget.
- Introduced advanced procedures like CT, rhinoscopy and nasopharyngeal/esophageal feeding tubes.
- Effectively manages time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Introduced innovative patient care protocols for enhanced treatment outcomes.
- Conveyed diagnostic findings and therapeutic plans to pet owners.
- Administer anesthesia for procedures such as endoscopy, bone marrow biopsies, arthrocentesis and CT.
- Processed diagnostic tests following established lab protocols.
- Assists in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Internal Medicine Supervisor
Virginia Veterinary Specialists
Charlottesville, VA
10.2016 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Established procedures for ICU protocol and patient care.
- Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
- Trained other LVTs in operations and procedures.
- Provided direct care to patients and admitted anesthesia for procedures such as endoscopy, CT, bone marrow biopsies and peg tube/nasopharyngeal/ esophageal feeding tubes.
- Executed blood sample collection for external laboratory analysis.
Licensed Veterinary Technician
Lake Anna Veterinary Hospital
Mineral, VA
09.2011 - 10.2016
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
- Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided valuable support to veterinarians during emergencies, enabling swift response to urgent medical situations for improved outcomes.
- Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
- Assisted veterinarian with wound treatment, administration of vaccines, and operations.
- Collected patient biopsies and blood samples for laboratory analysis.
- Supported clinic operations and coordinated staff schedules.
- Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
- Assisted veterinarians in performing complex surgical procedures, ensuring the careful monitoring of anesthesia levels and patient vitals throughout surgery.
Internal Medicine Veterinary Technician
Veterinary Referral and Critical Care
Manakin, VA
10.2001 - 09.2011
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following appointments or procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Administered anesthesia for procedures such as endoscopy and bone marrow biopsies.
Education
Associate Of Applied Science - Veterinary Technology
St. Petersburg College
Clearwater, FL05.2010
Advanced Diploma -
Spotsylvania High School
Spotsylvania, VA06.1999
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Staff development
- Team building
- Processes and procedures
- Operations management
- Relationship building
- Schedule development
- Policy and procedure development
- Workflow management
- Employee hiring and development
Timeline
Internal Medicine Veterinary Technician
Veterinary Specialists of Hanover
02.2023 - Current
Internal Medicine Supervisor
Virginia Veterinary Specialists
10.2016 - 02.2025
Licensed Veterinary Technician
Lake Anna Veterinary Hospital
09.2011 - 10.2016
Internal Medicine Veterinary Technician
Veterinary Referral and Critical Care
10.2001 - 09.2011
Associate Of Applied Science - Veterinary Technology
St. Petersburg College
Advanced Diploma -
Spotsylvania High School