Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Harding

Mineral,VA

Summary

Accomplished Veterinary Technician with a proven track record at Veterinary Specialists of Hanover, enhancing team productivity by over 30% through effective staff management and training. Expert in advanced diagnostic procedures and patient care, demonstrating exceptional attention to detail and customer service. Skilled in inventory control , staff recruitment and development as well as fostering positive client relationships, ensuring high-quality outcomes and satisfaction.

Overview

23
23
years of professional experience

Work History

Internal Medicine Veterinary Technician

Veterinary Specialists of Hanover
02.2023 - Current
  • Coordinate and maintain daily schedules for rechecks, appointments, and procedures.
  • Directed recruitment activities to optimize the internal medicine team.
  • Manage supplies to align with allotted budget.
  • Introduced advanced procedures like CT, rhinoscopy and nasopharyngeal/esophageal feeding tubes.
  • Effectively manages time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Introduced innovative patient care protocols for enhanced treatment outcomes.
  • Conveyed diagnostic findings and therapeutic plans to pet owners.
  • Administer anesthesia for procedures such as endoscopy, bone marrow biopsies, arthrocentesis and CT.
  • Processed diagnostic tests following established lab protocols.
  • Assists in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Internal Medicine Supervisor

Virginia Veterinary Specialists
10.2016 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Established procedures for ICU protocol and patient care.
  • Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
  • Trained other LVTs in operations and procedures.
  • Provided direct care to patients and admitted anesthesia for procedures such as endoscopy, CT, bone marrow biopsies and peg tube/nasopharyngeal/ esophageal feeding tubes.
  • Executed blood sample collection for external laboratory analysis.

Licensed Veterinary Technician

Lake Anna Veterinary Hospital
09.2011 - 10.2016
  • Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
  • Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
  • Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
  • Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Provided valuable support to veterinarians during emergencies, enabling swift response to urgent medical situations for improved outcomes.
  • Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
  • Assisted veterinarian with wound treatment, administration of vaccines, and operations.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Supported clinic operations and coordinated staff schedules.
  • Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
  • Assisted veterinarians in performing complex surgical procedures, ensuring the careful monitoring of anesthesia levels and patient vitals throughout surgery.

Internal Medicine Veterinary Technician

Veterinary Referral and Critical Care
10.2001 - 09.2011
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Provided thorough discharge instructions to clients following appointments or procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Administered anesthesia for procedures such as endoscopy and bone marrow biopsies.

Education

Associate Of Applied Science - Veterinary Technology

St. Petersburg College
Clearwater, FL
05.2010

Advanced Diploma -

Spotsylvania High School
Spotsylvania, VA
06.1999

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Inventory control
  • Staff development
  • Team building
  • Processes and procedures
  • Operations management
  • Relationship building
  • Schedule development
  • Policy and procedure development
  • Workflow management
  • Employee hiring and development

Timeline

Internal Medicine Veterinary Technician

Veterinary Specialists of Hanover
02.2023 - Current

Internal Medicine Supervisor

Virginia Veterinary Specialists
10.2016 - 02.2025

Licensed Veterinary Technician

Lake Anna Veterinary Hospital
09.2011 - 10.2016

Internal Medicine Veterinary Technician

Veterinary Referral and Critical Care
10.2001 - 09.2011

Associate Of Applied Science - Veterinary Technology

St. Petersburg College

Advanced Diploma -

Spotsylvania High School

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