Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Hassell

Hawthorne

Summary

Experienced professional with a strong background as an Assistant Manager, Brand Ambassador, and Customer Service Associate. Proven ability to lead teams, drive brand awareness, and deliver exceptional customer experiences. Skilled in managing daily operations, promoting products effectively, and resolving customer issues with a focus on satisfaction and retention. Known for strong communication, organizational, and interpersonal skills, with a commitment to supporting business goals and enhancing brand reputation. Strong sales expertise complemented by a commitment to outstanding service.

Overview

4
4
years of professional experience

Work History

Brand Ambassador

American Eagle Outfitters, Inc
02.2023 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Assistant Manager

The Row Harlem
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Customer Service Representative

Walgreens
10.2021 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science -

Bergen Community College
Paramus, NJ
06-2026

Skills

  • Customer service
  • Exceptional communication
  • Customer engagement
  • Customer relations
  • Customer relationship building
  • Sales expertise

Timeline

Brand Ambassador

American Eagle Outfitters, Inc
02.2023 - Current

Assistant Manager

The Row Harlem
08.2022 - Current

Customer Service Representative

Walgreens
10.2021 - 06.2024

Associate of Science -

Bergen Community College

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