Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Robyn Heggy

IT technician
Houston,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

Alarm Technician

ITG Communications
10.2022 - Current
  • Tested and repaired faulty systems and explained to customers proper ways to use system features.
  • Checked system adherence to Type code requirements after performing repairs and maintenance on client systems and equipment.
  • Commissioned new fire alarm systems, installing related hardware and software required by facilities.
  • Responded to maintenance calls and troubleshot devices.
  • Fully installed fire alarms and various security devices.
  • Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.

People Manager

The Golden Dreams
12.2020 - 09.2021
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.

IT Technician

Texas Semi Truck & Rv Wash
06.2018 - 10.2020
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Education

Colegio Continental Americano
Guatemala City

Skills

  • Blueprint Analysis
  • Report Preparation
  • Functionality Testing
  • Circuit Testing
  • Technical Troubleshooting
  • Fire Alarm Systems
  • Access Control Systems
  • Equipment Testing
  • Installation and Repairs
  • Specification and Schematics Assessments
  • Blueprint Reading

Certification

  • Licensed fire alarm - 3 months

Languages

Spanish
Native or Bilingual

Timeline

Alarm Technician

ITG Communications
10.2022 - Current

People Manager

The Golden Dreams
12.2020 - 09.2021

IT Technician

Texas Semi Truck & Rv Wash
06.2018 - 10.2020

Colegio Continental Americano

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Robyn HeggyIT technician