Robyn Heggy
IT technician
Houston,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Alarm Technician
ITG Communications
10.2022 - Current
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Checked system adherence to Type code requirements after performing repairs and maintenance on client systems and equipment.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Responded to maintenance calls and troubleshot devices.
- Fully installed fire alarms and various security devices.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
People Manager
The Golden Dreams
12.2020 - 09.2021
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
IT Technician
Texas Semi Truck & Rv Wash
06.2018 - 10.2020
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Colegio Continental Americano
Guatemala City Skills
- Blueprint Analysis
- Report Preparation
- Functionality Testing
- Circuit Testing
- Technical Troubleshooting
- Fire Alarm Systems
- Access Control Systems
- Equipment Testing
- Installation and Repairs
- Specification and Schematics Assessments
- Blueprint Reading
Certification
- Licensed fire alarm - 3 months
Languages
Spanish
Native or Bilingual
Timeline
Alarm Technician
ITG Communications
10.2022 - Current
People Manager
The Golden Dreams
12.2020 - 09.2021
IT Technician
Texas Semi Truck & Rv Wash
06.2018 - 10.2020
Colegio Continental Americano