Robyn Hemsted
Nashville,NC
Overview
13
13
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Wilson, North Carolina
04.2012 - 05.2025
- Supervised daily restaurant operations and ensured staff adherence to policies.
- Monitored inventory levels and assisted with ordering supplies as needed.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Assisted in managing cash handling procedures during shifts effectively.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
Education
Bachelor of Arts - Special Education
Western Governors University
Salt Lake City, UT07-2024
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT07-2024
High School Diploma -
Northwest Guilford High School
Greensboro, NC06-2011
Skills
- Classroom management
- Individualized education plans
- Lesson planning
- Student assessment
- Communication skills
- Team collaboration
- Customer service
- Mentoring and coaching
- Relationship building
- Shift leadership
- Verbal and written communication
- Energetic and enthusiastic
- Handling customer complaints
- Decision-making
- Time management abilities
- Continuous improvement
- Professional demeanor
- Self motivation
- Teamwork and collaboration
References
References available upon request.
Timeline
Shift Manager
Buffalo Wild Wings
04.2012 - 05.2025
Bachelor of Arts - Special Education
Western Governors University
Bachelor of Arts - Elementary Education
Western Governors University
High School Diploma -
Northwest Guilford High School