V12
Robyn Hickey
Cosby,TN
Summary
To obtain a position enabling me to utilize my strong communication and leadership skills with an established company that I can grow with and learn from.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Guest Arrival Coordinator
Gatlinburg Falls Resort
05.2023 - 06.2024
- Virtual check in, following up with guests after (check in and out, work orders, etc), make reservations, etc.
Front Desk Agent
Hilton Garden Inn Hotel
02.2022 - 04.2023
- Follow day to day duties on the front desk, resolve any guest complaints and anticipate potential problems, interact with guests, interact with housekeeping and maintenance departments, follow up with Maintenance that issues are completed in timely manner, cash handling and daily deposit, checking guest arrivals and departures
Caregiver
02.2021 - 05.2022
- Cared for husband after heart attack.
General Manager
Laurel Point Resort
04.2013 - 05.2020
- Resolved any guest complaints and foresee possible problems, manage daily office duties and scheduling, communications between owners, operated housekeeping and maintenance departments, ordering all inventory as needed, resolved issues between owners and maintenance fees, worked on budget for all departments, resolved issues working hand in hand with HOA, time share experience, ability to work with and good leadership skills
Assistant Manager
Cabins USA Gatlinburg
10.2011 - 06.2013
- Manage day to day duties on the front desk, resolve any guest complaints and anticipate potential problems, interact with owners, manage housekeeping and maintenance departments, follow up with Maintenance that issues are done in timely manner, all hiring and termination, owner liaison, scheduling
Customer Service
Laurel Point Resort
04.2010 - 10.2011
- Answering Phones/Reservations, Daily Reports, Daily Packets, Deposits, Sending Work Orders/Following Up On Completion
Customer Service
Cabins USA Gatlinburg
09.2008 - 04.2010
- Answering Phones/Reservations, Daily Reports, Daily Packets, Deposits, Sending Work Orders/Following Up On Completion
Education
High school diploma - Business
Pellissippi State Community College
Knoxville, TNSkills
- Communication
- Deal with internal and external customers and homeowners at all levels via telephone and email, to ensure successful communication by actively listening and probing questions
- Problem Solving
- Resolve in-depth queries in a methodical manner independently and with coworkers to find appropriate resolutions and high level of quality Proficient and detail oriented with all responsibilities
- Team Player
- Enjoy sharing knowledge and encouraging development of others to achieve specific team goals
- Planning and Organization
- Refined planning and organizational skills that balance work, team support and delegate responsibilities in a timely manner
- Systems Knowledge
- Computer Experience
- Completion of Social Media for Small Business College certificate Enjoy working on the computer
- Multi-tasking
- Enjoy working in a fast paced office where I can utilize my office skills (answering multi-lines, filing, faxing, data entry)
- Time Share Experience
- Document Preparation, Warranty and Quit Claim Deed Recordings (communicating with attorney), Notary Public, Confirmed owner usage weeks (fixed), etc
- Microsoft Office
- General Manager Experience (3 years)
- Payroll
- Recruiting
- Accounts Payable
- Office Management
- Inventory Control
- General Management
- Assistant Manager Experience
- Bookkeeping
- Accounts Receivable
- Leadership
- Management
- Microsoft Outlook
- Customer service
- Time management
- Hospitality
- Hotel experience
- Guest services
- Front desk
- Administrative experience
- Hotel management
- Phone etiquette
- Guest relations
- Multi-line phone systems
- Hospitality management
Accomplishments
Was given this award for my dedication and diligence after the wildfires of 2016.
- Collaborated with team of 7 in the development of wildfire rebuild.
- Supervised team of 25 staff members.
Certification
Notary Public - May 2018 to May 2022
Additional Information
Social Media MOST Program
Assessments
- Customer service, Completed, 08/01/20, Identifying and resolving common customer issues
- Sales skills, Proficient, 01/01/21, Influencing and negotiating with customers
Awards
Employee of the year - December 2017
Software
SPI
ROOMKEY
ON-Q
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionInterests
READING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Arrival Coordinator
Gatlinburg Falls Resort
05.2023 - 06.2024
Front Desk Agent
Hilton Garden Inn Hotel
02.2022 - 04.2023
Caregiver
02.2021 - 05.2022
General Manager
Laurel Point Resort
04.2013 - 05.2020
Assistant Manager
Cabins USA Gatlinburg
10.2011 - 06.2013
Customer Service
Laurel Point Resort
04.2010 - 10.2011
Customer Service
Cabins USA Gatlinburg
09.2008 - 04.2010
High school diploma - Business
Pellissippi State Community College
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