Robyn Hollenstein
LONGS,South Carolina
Summary
Accomplished Medical Office Administrator with a proven track record at Grand Strand Plastic & Reconstructive Surgery, enhancing operational efficiency and patient care through expert management of administrative tasks and team leadership. Skilled in HIPAA compliance and fostering teamwork, I significantly improved office productivity and patient satisfaction.
Experienced Medical Office Manager with a demonstrated history of office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Grand Strand Plastic & Reconstructive Surgery
04.2022 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Managed appointments, registrations and patient relations in busy Plastic Surgery office.
- Pulled charts and prepared for nurse and doctor assessment.
- Oversaw office records and maintained strict document control.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
Medical Office Manager
NJ Retina
08.2011 - 11.2018
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed sixteen employees with various personalities and from different cultures for large eight-physician practice.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ05-1994
Associate of Arts - Liberal Arts
Bergen Community College
Paramus, NJ05-1991
Skills
- HIPAA compliance
- Professionalism and discretion
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Employee supervision
- Conflict resolution
- Staff scheduling
- EMR software
Certification
- Basic Life Support (CPR and AED)
- E/M Coding and Documentation
Timeline
Medical Office Administrator
Grand Strand Plastic & Reconstructive Surgery
04.2022 - Current
Medical Office Manager
NJ Retina
08.2011 - 11.2018
- Basic Life Support (CPR and AED)
- E/M Coding and Documentation
Bachelor of Arts - Psychology
Montclair State University
Associate of Arts - Liberal Arts
Bergen Community College
Similar Profiles
Esher Jone CiprianoEsher Jone Cipriano
Orthopedic Technician at UCSF Plastic And Reconstructive SurgeryOrthopedic Technician at UCSF Plastic And Reconstructive Surgery
Jazmin FariasJazmin Farias
Residency & Fellowship Coordinator at Stanford University School Of Medicine - Division Of Plastic & Reconstructive SurgeryResidency & Fellowship Coordinator at Stanford University School Of Medicine - Division Of Plastic & Reconstructive Surgery
Lisa WilliamsLisa Williams
Practice Manager at Aesthetic & Reconstructive Plastic Surgery, Gregory D. Urban, MDPractice Manager at Aesthetic & Reconstructive Plastic Surgery, Gregory D. Urban, MD