Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Hobbies: I love to Pound & Bowl
Additional Information
Timeline
Generic

Robyn Holman

Chandler,AZ

Summary

Energetic and passionate professional dedicated to helping others achieve their goals. A natural leader who excels in both leadership roles and collaborative team environments. With over 20 years of diverse customer service experience, I have developed skills in building strong relationships with clients, customers, and consumers. My focus is on fostering long-term and profitable client partnerships through exceptional customer service.

Overview

28
28
years of professional experience

Work History

Business Owner

Wiggin' Out
02.2019 - Current
  • Treat every customer with compassion.
  • Help each individual in their wig journey.
  • Responsible for knowing the many brands and hundreds of styles in order to give my best recommendations.
  • Teach the client how to wear & care for their wig.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Manage all operations of a small business from budgeting , accounts payable/receivable, inventory, customer service, sales and marketing.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Established favorable relationships with vendors and contractors.
  • Determined pricing for products or services based on costs and competition.
  • Photograph and post items for sale on different ecommerce sights.
  • Consulted with customers to assess needs and propose optimal solutions.

POUND Fitness Instructor

Independent Contractor
07.2014 - Current
  • Taught at numerous gyms and studios including Joyful Yoga, Lifetime, The Village, Envie and Moving Breath Pilates, as well as numerous private sessions and groups.
  • Created an inviting & fun fitness space that welcomed and included people of every age, size and ability regardless of their fitness level.
  • Lead, explained and demonstrated fitness and conditioning techniques and movements.
  • Choreographed routines and made appropriate playlists for each audience.
  • Provide class with a fun and productive workout free from judgement.
  • Prepared for classes in advance, selected music beforehand and began and ended classes on time for maximum benefit.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Promoted business and fitness by attending off-site promotional and community events.
  • Encourage, motivate and energize ALL Patrons participating in the workout.
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Collaborated with clients to identify potential barriers to achieving fitness goals.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
  • Collaborated with fellow fitness instructors to create diverse class schedules, ensuring a variety of options for clients.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Assisted with marketing and promoting of classes and services.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Promoted safe and inclusive environment for club clients and members.
  • Promoted fitness classes to boost gym attendance.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Used music to motivate and energize classes.

Caregiver

Renaissance Senior Living
10.2012 - 12.2021
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan. Administered medications.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Transported patients to medical, dental and personal care appointments.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Owner

Cabana Tan
03.2006 - 03.2009
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Created a clean and sanitized environment.
  • Welcomed every customer with a smile.
  • Hired and trained employees.
  • Did day to day tasks such as open, close, clean, banking, inventory, payroll and customer care.
  • Updated computer databases with client and inventory data.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Bingo Runner

Gila River Casino
08.1996 - 04.2001
  • Greeted guests and helped by answering questions about game rules and casino policies to promote positive customer service.
  • Sold extra games, made change, verified and paid out winnings
  • Assisted customers using bingo machines.
  • Always remained friendly and upbeat during shift. Stayed on feet for long periods of time.
  • Maintained exceptional customer service during high-volume, fast-paced operations.
  • Reduced errors in payouts by meticulously double-checking winning cards and accurately calculating prize amounts.
  • Collaborated with fellow team members to maintain a clean and organized gaming environment, fostering a pleasant atmosphere for guests.
  • Provided exceptional customer service by promptly addressing concerns or questions from players during games.
  • Exemplified excellent multitasking skills by simultaneously managing multiple gaming sessions without compromising accuracy or player satisfaction.
  • Assisted in increasing sales revenue through the promotion of special games, events, and packages to customers.
  • Increased repeat business by building rapport with regular patrons, remembering their preferences, and providing personalized service.
  • Streamlined the verification process for winning cards, resulting in reduced game downtime and improved overall player experience.
  • Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improving operations.

Education

POUND Teacher Certification - Children's Group Fitness

POUND Fitness
Los Angeles
08.2018

POUND Fitness Training & Teaching Certification - Group Fitness

Pound Fitness Training
Los Angeles, CA
07.2014

BBA - Small Business Management

Southern New Hampshire University
Manchester, NH
06.1998

Associate of Applied Science - General Studies

Scottsdale Community College
Scottsdale, AZ
06.1996

License - Cosmetology

Earls Academy of Beauty
Mesa, AZ
11.1994

High School Diploma -

Corona Del Sol High School
Tempe, AZ
05.1993

Skills

  • Customer relations
  • Sales expertise
  • Problem-solving abilities
  • Friendly, positive, high energy
  • Supervision & leadership
  • Relationship building
  • Training & development
  • Reliable & trustworthy
  • Communication, people skills
  • Purchasing and planning
  • Task delegation
  • Event planning
  • Good work ethic
  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Relationship Building
  • Work Planning and Prioritization
  • Performance Improvement
  • Business Administration
  • Strategic Decision-Making
  • Operations Management
  • Quality Assurance
  • Sales Planning
  • Sales Development
  • New Business Development
  • Sales strategics
  • Consulting
  • E-commerce management

Accomplishments

For the past 3 years I have collaborated with Tucson Oncology foundation to donate wigs to their program by holding successful fundraising campaigns. This past year (2024) I teamed up with a local foundation Check for a Lump and met with breast cancer patients going through chemo. I personally guided them through their wig journey and used my wholesale connections to minimize costs for the foundation.


Im also very proud of my e-commerce on ebay 'Wiggin Out' where I have sold over 400 wigs and have 100% positive feedback from over 250 customers.

Affiliations

  • Check for a Lump Foundation
  • Tucson Oncology Foundation

Hobbies: I love to Pound & Bowl

My hobbies include Pound fitness. A workout that feels more like therapy than working out. I love to bowl and practice numerous times a week. 

Additional Information

I have been married to my husband Rob (yes Rob and Robyn) for 24 years. I have 2 daughters, Reagan (22) & Madison (20). I am a dedicated member of my Church where I am a young women advisor, teaching and guiding teen girls ages 14-17.

Timeline

Business Owner

Wiggin' Out
02.2019 - Current

POUND Fitness Instructor

Independent Contractor
07.2014 - Current

Caregiver

Renaissance Senior Living
10.2012 - 12.2021

Owner

Cabana Tan
03.2006 - 03.2009

Bingo Runner

Gila River Casino
08.1996 - 04.2001

POUND Teacher Certification - Children's Group Fitness

POUND Fitness

POUND Fitness Training & Teaching Certification - Group Fitness

Pound Fitness Training

BBA - Small Business Management

Southern New Hampshire University

Associate of Applied Science - General Studies

Scottsdale Community College

License - Cosmetology

Earls Academy of Beauty

High School Diploma -

Corona Del Sol High School

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Robyn Holman