Robyn Householder
Lansing,MI
Summary
Positive Therapy Program Manager directing rehab service operations, including staff orientation, development and training. Hardworking employee fostering collaboration among multiple parties and individuals. Knowledgeable Therapy Manager offers proven expertise in practice oversight and patient relations. Accomplishes therapy goals consistently with great leadership and decision-making abilities rooted in sound practices. Adaptable to changing patient loads and staffing levels with proactive approach to maintaining optimal coverage.
Overview
17
17
years of professional experience
Work History
Therapy Program Manager
Encore Rehab Services
04.2013 - 05.2022
- Supervised daily administration and clinical planning for rehabilitation program within 79-130 resident facilities.
- Promoted awareness of rehab department by participating in community events and coordinating effective marketing activities.
- Participated in the researching of new physician fee reimbursement system from PPS to PDPM.
- Participated with Compliance in resolving any concerns discovered.
- Lead training and implementation of new electronic documentation system.
- Documentation audits for compliance with CMS to decrease potential of insurance declining coverage for the skilled therapy provided.
- Scheduled appointments for patients both in person and on phone and promoted exemplary calendaring skills.
- Onboarded and trained staff, ensuring completion of tasks and job duties within expected timeframes.
- Monitored staff productivity and requirements through careful review of patient caseloads.
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
- Trained, motivated and advised therapy and facility staff on correct procedures.
- Submitted insurance claims and resolved billing or claims issues.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented successful rehabilitation program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Coordinated staff schedules for optimal coverage of patient demands.
- Oversaw team of 9-17 therapists handling load of long-term PT, OT, ST and Respiratory therapy patients and those needing temporary help.
Certified Speech Language Pathologist
Encore Rehab Services
07.2005 - 05.2022
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Built solid understanding of individual patients issues through analysis of speech and hearing evaluations.
- Worked with education and medical personnel to develop strategies allowing better communication with individuals with speech and hearing impediments.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
No Degree - License Massage Therapist
Douglas J Aveda Institute
East Lansing, MI03.2022
Master of Arts - Speech Language Pathology
Wayne State University
Detroit, MI05.2005
Bachelor of Arts - Speech-Language Pathology And Audiology
Michigan State University
East Lansing, MI12.2002
Skills
- Strategic Planning
- Billing Practices
- Treatment Modification
- Health Information Systems (HIS)
- Clinical Planning
- Customer Satisfaction
- Verbal and Written Communication
- Manage Personnel
- Compliance Advisory
- Community Relationships
- Infection Control Procedures
- Patient Safety
- Medicare Compliance
- Microsoft Word and Excel, Outlook
- Organization and timemanagement
Timeline
Therapy Program Manager
Encore Rehab Services
04.2013 - 05.2022
Certified Speech Language Pathologist
Encore Rehab Services
07.2005 - 05.2022
No Degree - License Massage Therapist
Douglas J Aveda Institute
Master of Arts - Speech Language Pathology
Wayne State University
Bachelor of Arts - Speech-Language Pathology And Audiology
Michigan State University