Photography
Hi, I’m
Robyn Ijames Thompson
Atlanta,GA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Experienced professional with strong background in management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
years of professional experience
Work History
CCED Law
Administrative Assistant
06.2022 - Current
Job overview
- Organize and complete a diverse set of administrative tasks in a law office of 14 attorneys, 4 legal assistants, and two accounting managers.
- My tasks include taking and screening incoming calls, maintaining office supplies, and helping accounting with various spreadsheets and accounting practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
JMG Realty
Assistant Property Manager
07.2019 - 11.2021
Job overview
- Responsible for monthly reports, receiving and posting rent, effectively leading marketing staff and maintaining positive resident relations of multi-family residential apartment community of 500+ homes.
- Daily management of staff use of Rent Dynamics lead processing software with 100% new leads managed daily, follow-up with every prospect within 48 hours of a property tour and maintained at least a 30% closing ratio consistently.
- I assisted in marketing/advertising activities, reviewed social media websites and oversaw online reputation management.
- Followed up on delinquent tenants and coordinated collection procedures.
Caliber Flooring
Office Manager
08.2017 - 06.2019
Job overview
- Maintained office by organizing office operations and procedures; setting up accounts with distributors, controlling correspondence; designing filing systems; reviewing and approving supply requisitions, assigning and monitoring clerical functions.
BB&T Insurance Services
Insurance Agent
08.2013 - 06.2017
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Suntrust and Wachovia
Retail Banking Asst. Manager
10.2005 - 05.2010
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
University of North Carolina At GreensboroGreensboro, NC
Bachelor of Science from Business Administration And Management
08-2020
Availability
See my work availability
Not Available
Available
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afternoon
evening
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Interests
Gardening
Avid Reader
Timeline
Administrative Assistant
CCED Law
06.2022 - Current
Assistant Property Manager
JMG Realty
07.2019 - 11.2021
Office Manager
Caliber Flooring
08.2017 - 06.2019
Insurance Agent
BB&T Insurance Services
08.2013 - 06.2017
Retail Banking Asst. Manager
Suntrust and Wachovia
10.2005 - 05.2010
University of North Carolina At Greensboro
Bachelor of Science from Business Administration And Management
Skills
Customer service
Data entry
Computer skills
Office administration
Time management
Customer relations
Critical thinking
Strong problem solver
Professional communication
Professional and mature
Relationship building
Friendly, positive attitude
Dependable and responsible
Attention to detail
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