Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Robyn Ionna

OH

Summary

Enthusiastic and resourceful sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

25
25
years of professional experience

Work History

Executive Office Manager

One Clean Family
03.2024 - 11.2024
  • Create and implement marketing strategies to generate leads and help oversee online orders, from receipt to fulfillment
  • Assist our CEO with a wide variety of roles and tasks
  • This included assisting in key operational processes, performing research, working on customer support projects and systems, problem solving, audit and document creation, data entry, and focused reporting assistance
  • Help manage inventory, inbound vendor orders, and produce supportive reporting
  • Prepare and send out invoices
  • Manage accounts receivable and follow up on past due balances
  • Reconcile bank accounts with company accounting software
  • Assist in follow-up calls and emails to prospective/existing clients
  • Assist with inbound and outbound sales requests and client visits
  • Engaged with clients and managed relationships through regular visits, follow-ups, and strategic communication
  • Coordinated and managed vendor relations
  • Utilized technology to maintain and report on company operations, ensuring efficiency and accuracy
  • Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
  • Reduced operational costs with thorough budget analysis and expense tracking.
  • Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
  • Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
  • Developed strong working relationships with stakeholders through clear communication lines that fostered collaboration across departments.

Shipping Coordinator

Custom Distributors
03.2022 - 03.2024
  • Coordinate scheduling and client communication throughout product delivery processes
  • Respond to client inquiries and refer them to proper channels when applicable
  • Create manifest and pick tickets for drivers/installers which maximize delivery efficiency
  • Take payment from customers
  • Dispatch drivers/installers to their current location
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.

HVAC Dispatcher / Upsale Specialist

Bartels Heating and Cooling
09.2021 - 03.2022
  • Scheduling and dispatch role featuring opportunities for sales via customer product and service inquiries or during dispatch and scheduling calls
  • Led staff of four in new and upsell sales related to scheduled maintenance plans
  • Led staff of four in new and upsell sales of new I-wave technology
  • Led staff of four in sales of new unit installations received via general customer inquiry and service and maintenance scheduling calls
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Sales Administrator

Murphy Tractor & Equipment Co
01.2018 - 09.2021
  • Tracked data on all regional equipment rental and sales for reporting at monthly sales meeting
  • Oversaw inventory and ordering at three (3) site locations, including new equipment sales and rental equipment contracts
  • Oversaw the execution of all sales and rental contracts
  • Directly managed larger accounts and sales contracts
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.

Principal Secretary

Planning & Development Services of Kenton County
01.2015 - 01.2018
  • Schedule inspections between inspectors, customers, contractors and developers
  • Primary contact for inquiries related to permit fees and permit review processes
  • Coordinate and lead internal meetings for secretaries across all service lines
  • Oversight of data and permit sales information into Trackit Permit Review Software / Database
  • Run Trackit Software reports for review by Executive Director and Department Heads
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Assistant Store Manager

Phantom Fireworks
01.2004 - 01.2015
  • Oversight of sales and sales reconciliation relative to inventory for a brick-and-mortar firework showroom producing 1.5 million dollars of annual sales
  • Played a critical role in growing store sales from 200,000 to 1.5 million annually
  • Led store in opening large accounts (greater than 5,000 dollars of repeat customers
  • Named Top Female Salesperson for 7 years in row
  • Oversaw operations related to payroll, scheduling, hiring and evaluation
  • Played a critical role in invoice auditing
  • Managed inventory and ordering functions
  • Oversight of branch social media program
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Billing Specialist

Eastern Orthopedics
01.2002 - 01.2004
  • Scheduled appointments for doctors and patients
  • Billed patient’s insurances, including ability to do Medicaid and Medicare
  • Worked Accounts Receivable to identify denied / unpaid claims, re-file corrected claims, minimize AR days and eliminate aged AR
  • Data entry of patient insurance, medical history, HIPPA
  • Collected co-payments and cash balances
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.

Billing Account Manager

Plettner-Hart Medical
01.2000 - 01.2002
  • Oversaw the billings and collection of four accounts across four medical practices including pediatrics, plastic surgery, orthopedics, and a neurologist
  • Worked Accounts Receivable to identify denied / unpaid claims, re-file corrected claims, minimize AR days and eliminate aged AR
  • Monitored aging reports to proactively address overdue accounts and minimize potential losses.
  • Identified opportunities for automation within the billing process, reducing manual labor hours spent on repetitive tasks.
  • Managed a portfolio of high-value accounts, ensuring timely payments and minimized outstanding balances.
  • Proactively identified potential billing issues, working closely with clients to address concerns and prevent escalation of disputes.
  • Increased overall customer satisfaction by addressing billing inquiries and resolving disputes in a timely manner.

Education

High School Diploma -

Amelia High School
05-1997

Skills

  • Knowledge of product and trends
  • Sales pipeline development
  • Strong people skills
  • Project oversight / management
  • Sales account management
  • Database management
  • Ability to identify and match product to customer needs
  • Staff management and supervision
  • D2C Sales
  • Clear oral/written communication
  • Billing
  • Training and coaching
  • Scheduling and calendar management

Activities

I regularly volunteer for activities and organizations at my son’s school. I also coordinate and manage the execution of two events annually related to the Parent Teacher Organization (PTO) to raise money for school events. I also volunteer with various sports organizations to assist as needed.

Timeline

Executive Office Manager

One Clean Family
03.2024 - 11.2024

Shipping Coordinator

Custom Distributors
03.2022 - 03.2024

HVAC Dispatcher / Upsale Specialist

Bartels Heating and Cooling
09.2021 - 03.2022

Sales Administrator

Murphy Tractor & Equipment Co
01.2018 - 09.2021

Principal Secretary

Planning & Development Services of Kenton County
01.2015 - 01.2018

Assistant Store Manager

Phantom Fireworks
01.2004 - 01.2015

Billing Specialist

Eastern Orthopedics
01.2002 - 01.2004

Billing Account Manager

Plettner-Hart Medical
01.2000 - 01.2002

High School Diploma -

Amelia High School

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Robyn Ionna