ROBYN IRELAND
Retail Management
Zeeland,MI
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
30
30
years of professional experience
Work History
General Manager
Talbots
Holland, MI
10.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company systems.
- DE&I Counsel Regional Ambassador
- Increased sales to be 15% higher than corporate trend.
- Implemented operational strategies and effectively built customer and employee loyalty.
Remote Scheduler
Dr. Emma Forbes Jones
Rochester, NY
08.2016 - 12.2022
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Referral Coordinator - Business Office Coordinator
Trinity Health
Holland, MI
12.2021 - 10.2022
- Managed active work queue of 250-300 active outbound patient referrals
- Increased previous bad debt collection by 20% while increasing customer satisfaction.
- Increased patient co-pay collection from 86 to 97% in under six months.
North American Communications Director
Southern Cross Group
Holland, MI
04.2001 - 11.2021
- Changed Australian Citizenship Act 2002 further reform 2007
- Wrote and developed Australian Expat Census survey
- Delivered engagement of over 19,000 Australian Expats in Census
Field Interviewer
National Opinion Research Center
Chicago, IL
08.2020 - 10.2021
- Conducted interviews with participants to assess eligibility within Planned Parenthood.
- Recruited and screened 30 potential participants per day for University of Michigan M-CARES project.
Intake Coordinator
Chicago Compass Counseling
Chicago, IL
05.2016 - 07.2020
- Increased revenue through driving incentives for therapists, with careful data tracking, analysis and reporting.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Increased new patient intake conversion by 20%
Intake Coordinator and Scheduler
My Solution Services
Signal Hill, CA
01.2016 - 11.2019
- Managed master calendar and scheduled appointments for 17 mental health offices based on optimal patient loads and clinician availability.
- Determined eligibility for counseling and referral for over 25 clients daily.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Client needs range from drug, alcohol and sex addictions to meeting needs LGBTQ clients.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Managed multiple EHR platforms remotely and phones for up to 17 different practices daily.
New Car Sales Consultant
Barber Ford
Holland, MI
01.2013 - 01.2016
- Member of Ford Motor Company Barber Consumer Experience Management Team.
- Increased customer loyalty to dealership becoming ranked in top 10 in USA.
- Ford Ranking 23rd in Michigan for Sales and Customer Satisfaction in 2014.
District Sales Manager
Avon Products Inc
Grand Rapids, MI
01.2010 - 01.2013
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $2,000,000 in annual sales
- Perform analytical development opportunities and carry them out.
- Lead with high energy to motivate and drive opportunities in new markets.
- Developed sales strategy based on research of consumer buying trends and market conditions
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Resident Care Provider
PineRest Christian Mental Health Services
Grand Rapids, MI
10.2004 - 11.2009
- Facilitated groups in workplace readiness programs within Cedar Lodge, locked facility for teenage girls.
- Established trust, promoting care for client mental and emotional needs to enhance physical outcomes and overall happiness for up to 10 residents.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Sales Associate
Talbots
Holland, MI
11.2002 - 06.2007
- Consistent delivery of achieving dollars per transaction, units per transaction and Talbots Classic Awards.
- Provided exceptional brand experience for customers.
- Successful at sales binder management and style by appointment.
- Enthusiastic team member Demonstrated operational excellence.
District Manager
Bras N Things
Sydney, NSW
1993.12 - 1998.01
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 9 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Modeled best practices for sales and customer service.
Education
Certified Professional Coach - Certified Professional Coach
World Coach Institute
Melbourne, FL 06.2020 - 12.2020
Bachelor of Science - Psychology, Bio-Chemistry, Ethics, Philosophy, Social Sciences and Writing
Grand Valley State University
Allendale, MI 01.2005 - 01.2009
Post Graduate Diploma - Workplace Training And Assessment Systems
Adult Education Centre
Wollongong, NSW, Australia 01.1998 - 01.1999
Bachelor of Science - Psychology
University of Wollongong
Wollongong, NSW, Australia 01.1994 - 01.1996
Skills
Talent Management
Performance improvement
Relationship building and management
Sales leadership
Operational Excellence
Budget Analysis and Planning
Timeline
General Manager
Talbots
10.2022 - Current
Referral Coordinator - Business Office Coordinator
Trinity Health
12.2021 - 10.2022
Field Interviewer
National Opinion Research Center
08.2020 - 10.2021
Certified Professional Coach - Certified Professional Coach
World Coach Institute
06.2020 - 12.2020
Remote Scheduler
Dr. Emma Forbes Jones
08.2016 - 12.2022
Intake Coordinator
Chicago Compass Counseling
05.2016 - 07.2020
Intake Coordinator and Scheduler
My Solution Services
01.2016 - 11.2019
New Car Sales Consultant
Barber Ford
01.2013 - 01.2016
District Sales Manager
Avon Products Inc
01.2010 - 01.2013
Bachelor of Science - Psychology, Bio-Chemistry, Ethics, Philosophy, Social Sciences and Writing
Grand Valley State University
01.2005 - 01.2009
Resident Care Provider
PineRest Christian Mental Health Services
10.2004 - 11.2009
Sales Associate
Talbots
11.2002 - 06.2007
North American Communications Director
Southern Cross Group
04.2001 - 11.2021
Post Graduate Diploma - Workplace Training And Assessment Systems
Adult Education Centre
01.1998 - 01.1999
Bachelor of Science - Psychology
University of Wollongong
01.1994 - 01.1996
District Manager
Bras N Things
1993.12 - 1998.01