Robyn Jackson
Lacey,WA
Summary
I am a Biology major attending Saint Martin's University with a planned graduation date of 2025. I am a nature enthusiast and have demonstrated a passion for conservation since childhood, and I plan to pursue an ecology or a conservation career following graduation. I have many qualities to contribute and adapt quickly to all work environments. I am a reliable, hard-working person who would make a valuable asset to any team.
Overview
20
20
years of professional experience
Work History
Biology Major
Saint Martin's University
Lacey, WA
06.2023 - Current
- Worked successfully with diverse group of colleagues to accomplish goals and address issues related to our course work.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced courses.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
Bank Teller II
SunTrust
Fort Walton Beach, FL
10.2013 - 11.2014
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
Bank Teller I
Community Bank
Baumholder, AE
10.2010 - 06.2012
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information.
- Trained employees on cash drawer operation.
Shift Manager
Pizza Hut
Fort Walton Beach, FL
08.2004 - 04.2010
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding food quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Set up and adjusted machines and equipment to produce pre-determined results.
Assistant Seasonal Manager
Victoria's Secret
Fort Walton Beach, FL
10.2005 - 02.2010
- Collaborated with the Seasonal Manager in developing a comprehensive plan for seasonal operations and staffing needs.
- Assisted in managing inventory levels by monitoring stock movements between stores.
- Monitored store trends and identified areas of potential loss prevention issues.
- Organized promotional events such as special discounts or holiday sales to increase traffic in the store.
- Ensured compliance with company policies regarding safety procedures, customer service standards, cash handling practices.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Tracked sales figures on a daily basis to determine successful strategies for increasing revenue.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - General Education
Arkansas Tech University
Russellville, AR05.2021
Skills
- Supervision and Leadership
- Self-Directed
- Written Communication
- Microsoft Office
- Decision-Making
- Research
- Dependable and Responsible
- Quality Assurance
- Collaboration
- Cultural Awareness
- Project Planning
- Relationship Building
- Customer Relations
- Social Perceptiveness
- Organization
- Problem-Solving
Timeline
Biology Major
Saint Martin's University
06.2023 - Current
Bank Teller II
SunTrust
10.2013 - 11.2014
Bank Teller I
Community Bank
10.2010 - 06.2012
Assistant Seasonal Manager
Victoria's Secret
10.2005 - 02.2010
Shift Manager
Pizza Hut
08.2004 - 04.2010
Associate of Arts - General Education
Arkansas Tech University
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