Robyn Johnson
Orlando,FL
Summary
Talented Strategic Director with 36 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships, driving results and retaining/attracting new clients.
Overview
38
38
years of professional experience
Work History
Director of Strategic Initiatives
Cigna
Orlando, FL
12.2001 - Current
- Lead teams that partner with software development teams to design custom applications to meet client needs. Managed pre-production an production product development.
- Monitor milestones and deliverables to stay ahead of schedule and proactively identify potential roadblocks
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward desired results.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Signed and approved budgets for new funding and program initiatives.
- Executed on-time, under-budget project management to adhere to project road map.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging pharmacy trends.
Diretor of Customer Service
American Express
Greensboro, NC
01.1986 - 12.2001
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Bachelor of Science - Business Administration And Management
North Carolina A & T State University
Greensboro, NC12.1985
Skills
- Budget Planning
- Process Improvements
- Strategic Planning and Execution
- Leadership and People Development
- Change and Growth Management
- Analytical and Critical Thinker
- Results Orientation
- Program Oversight
Timeline
Director of Strategic Initiatives
Cigna
12.2001 - Current
Diretor of Customer Service
American Express
01.1986 - 12.2001
Bachelor of Science - Business Administration And Management
North Carolina A & T State University