Robyn Johnson Benda
Grand Forks,ND
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Public Services Librarian
East Grand Forks Campbell Library
03.2022 - Current
- Addressed and resolved patron concerns, maintaining high customer service.
- Trained and supervised library personnel.
- Responded to reference inquiries, increasing patron satisfaction.
- Promoted services through public relations and community outreach.
- Executed educational programs, enhancing community engagement.
- Strengthened school relationships via outreach programs.
- Assisted with computer issues for patrons.
- Enhanced online presence, increasing website traffic.
Records Analyst
University of North Dakota
05.2019 - 03.2021
- Analyzed flight records for FAA compliance and UND standards.
- Resolved discrepancies in student records to maintain regulatory integrity.
- Verified TSA authorizations for international students, ensuring security adherence.
- Managed inquiries, course enrollments, and administrative communications.
- Streamlined record analysis processes to enhance data integrity.
- Implemented verification procedures to strengthen FAA compliance.
- Oversaw projects involving data migration without disrupting daily operations.
- Maintained accurate records for audits, ensuring industry compliance.
Technology Assistant
Lake Region Public Library
05.2016 - 06.2018
- Cataloged bibliographic records for accurate library collections.
- Updated library website and social media with engaging content.
- Enhanced user engagement through updates to digital platforms.
- Streamlined interlibrary loan management, reducing delays.
- Created training materials for staff adaptation to new tech systems.
- Coordinated installation of hardware, minimizing downtime.
- Provided technical assistance to customers in person and over phone.
- Maintained organized collections through shelving and inventory tasks.
Interim Director (Asst. Director)
Lake Region Public Library
05.2016 - 06.2018
- Directed library operations and managed staff performance.
- Administered budgets and acquisitions aligned with community needs.
- Provided guidance on bibliographic services for patrons in person and online.
- Led strategic planning for long-term library development.
- Expanded community resource access through comprehensive reference services.
- Spearheaded initiatives aligning programs with community expectations.
- Enhanced user experience by guiding patrons through digital platforms, increasing usage.
- Fostered team collaboration through communication, goal setting, and evaluations.
Education
Bachelor - Information & Library Sciences
University of Maine Augusta
Augusta, ME01-2028
Professional Certificate -
Google Data Analytics
Grand Forks, ND01.2022
Skills
- Community Engagement
- Organizational skills
- Strong oral and written communication skills
- Team collaboration
- Problem-solving skills
- Cataloging & Classification
- Reference services
- Collection development
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Public Services Librarian
East Grand Forks Campbell Library
03.2022 - Current
Records Analyst
University of North Dakota
05.2019 - 03.2021
Technology Assistant
Lake Region Public Library
05.2016 - 06.2018
Interim Director (Asst. Director)
Lake Region Public Library
05.2016 - 06.2018
Bachelor - Information & Library Sciences
University of Maine Augusta
Professional Certificate -
Google Data Analytics
Similar Profiles
Amy LysteAmy Lyste
Costume Designer at East Grand Forks Public High SchoolCostume Designer at East Grand Forks Public High School
Jacob EricksonJacob Erickson
Baseball Coach at East Grand Forks Public SchoolsBaseball Coach at East Grand Forks Public Schools
Morgan KovarMorgan Kovar
Nanny – Seasonal / Summer at Residences of families |East Grand Forks/Minneapolis MinnesotaNanny – Seasonal / Summer at Residences of families |East Grand Forks/Minneapolis Minnesota
Andres MorenoAndres Moreno
Supervisor at Papa Murphy's Take and Bake PizzaSupervisor at Papa Murphy's Take and Bake Pizza
BRYSEN CLEEMBRYSEN CLEEM
Farmhand at Gunderson Erovick FarmsFarmhand at Gunderson Erovick Farms