Robyn Joiner
Chicago,IL
Summary
Motivated candidate aiming to contribute effectively as a proactive team representative
Overview
10
10
years of professional experience
Work History
Intake Specialist
Advocate Good Samaritan Hospital
05.2022 - Current
- Conducted patient intake assessments to gather comprehensive medical histories and ensure accurate data entry.
- Coordinated scheduling of imaging appointments to optimize workflow and enhance patient experience.
- Collaborated with medical staff to facilitate seamless communication and address patient inquiries effectively.
- Implemented process improvements that reduced wait times and streamlined intake operations.
- Trained new staff on intake procedures, enhancing team efficiency and service quality.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Assessed clients' needs and determined eligibility for intake services.
- Trained and supervised new intake staff to deliver high-quality client care.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Maintained up-to-date knowledge of insurance verification processes and managed claims submissions accurately.
- Developed standard operating procedures for intake processes, ensuring compliance with healthcare regulations.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accuracy of patient records using electronic health record (EHR) systems.
- Assessed the need for referrals or additional consultations from specialists when necessary.
- Coordinated referrals to specialists, obtaining necessary authorizations for seamless patient care transitions.
Assistant Branch Manager
Professional Transportation, INC.
03.2018 - Current
- Company Overview: Transportation company for NS railroad.
- Dispatch from March 2018 - Oct 2019
- Promoting safety and on time performance to all drivers
- Documenting every action taken on every trip dispatched
- Answering every call promptly and professionally, staying available as much as possible
- Calling primary and secondary phone numbers for each driver in order of rotation for trip coverage
- Give complete, accurate information to each driver on each trip to be dispatched
- When necessary, call railroads to obtain information about trips
- Maintaining an accurate rotation for each city in the region being worked
- Checking work space for pending trips in your region
- Calling cab companies when required to help with driver shortages or when required by the location of trip
- Additional duties as assigned by the Manager.
Intake Specialist
Quality Medical Imaging
11.2015 - 10.2017
- Company Overview: Mobile imaging company (X-ray, Ultrasound, EKG, and Echo)
- Front desk operations
- Faxed, called and confirmed report findings
- Dispatched technicians in several states to ensure they are working
- Reporting critical findings
- Handled medical records
- Prior authorizations for insurance
- Emailing; and calling doctors and nurses daily
- Spoke to patients daily by telephone
- Customer service
- Medical billing certification
- Ability to interpret and use ICD-9 codes
- Understanding of Medicare Compliance
- Knowledge of Medicare, Medicaid as well as other Medicare replacement plans
- Ability to maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
- Review incoming orders, provider documentation, and final report ensuring appropriate ICD-10 coding and medical necessity of exam ordered to ensure compliance with Medicare requirements
- Insurance verification prior to service
- Utilize OIG/SAM/PECOS websites for provider verification
- Work directly with referring providers; ensure missing or incorrect information is corrected prior to submission
- Educate referral source and facility of Medicare requirements for portable imaging
- Prepare and submit clean claims via hard copy and/or electronically
- Advise management and other departments billing and insurance compliance; field questions relative to orders or insurance verification
- Performs other related duties as assigned
Education
H.S Diploma - undefined
UIC College Prep H.S
Chicago, IL06.2013
Skills
- Microsoft word, Microsoft excel, PowerPoint, and Good Communication skills
- Time Management Team Player, Self Confidence, Work well under pressure Self confidence, Flexibility, Adaptability, Accept Criticism
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Epic certification
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Reliability
- Organizational skills
- Lesson planning
- Employee mentoring
- Employee counseling
- New employee training
- New hire on-boarding
- Strategic thinker
- Written and oral communication
- Small group instruction
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
HybridRemoteOn-SiteTimeline
Intake Specialist
Advocate Good Samaritan Hospital
05.2022 - Current
Assistant Branch Manager
Professional Transportation, INC.
03.2018 - Current
Intake Specialist
Quality Medical Imaging
11.2015 - 10.2017
H.S Diploma - undefined
UIC College Prep H.S
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