Summary
Overview
Work History
Education
Skills
PROFESSIONAL DEVELOPMENT
Timeline
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Robyn Jones

Robyn Jones

Moore,OK

Summary

Results-driven professional with a proven track record in enhancing team performance through effective communication and strategic problem-solving. Demonstrates a strong commitment to achieving organizational goals with a focus on continuous improvement and professional growth.

Overview

21
21
years of professional experience

Work History

Server

Mahogany Prime Steakhouse
02.2025 - 09.2025
  • Accomplished in-depth training adhering to company FOH standards and encompassing food, wine, and beverage menus.
  • Creating interactive and engaging dining atmospheres while sustaining professionalism and delivering swift, accurate service
  • Training on company POS technology
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

801 Fish
05.2022 - 09.2024
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Handled cash transactions accurately while maintaining financial integrity.
  • Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Implemented upselling techniques, contributing to increased revenue through beverage and dessert sales.

Bartender/Server

J. Gilbert’s Wood Fire Steaks
05.2016 - 04.2022
  • Responsible for controlling wine, beer and spirit inventory and consistent drink recipes. Comfortable in a high volume, fast-paced environment on the company’s many POS systems. Foster excellent communication to meet high service delivery expectations.
  • Crafted innovative cocktails to enhance customer experience and satisfaction.
  • Provided exceptional customer service, fostering repeat business and loyalty.
  • Trained and mentored junior bartenders in mixology techniques and best practices.
  • Collaborated with management to create promotional events that increased patron engagement and sales.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender/Server/Host/Banquet

Mike Shannon’s
01.2005 - 01.2016
  • Thrive in an extremely high-volume fast-paced environment. Mastery of the company POS systems ranging from Aloha to Micros. Responsible for training new and current staff on company policies and procedures. Competed training in TIPS service in accordance with local state guidelines and regulations of responsible and legal alcoholic sales and consumption.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Master of Science - Cybersecurity

Webster University
St Louis, MO
12.2019

Bachelor of Arts - Criminology and Criminal Justice, Minor in Political Science

University of Missouri-St. Louis
St Louis, MO
06.2013

Skills

  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Hospitality service expertise

PROFESSIONAL DEVELOPMENT

  • Missouri Dept of Corrections Division of Probation and Parole 06-2013 to 10-2013
  • Volunteer Probation and Parole Officer. Work with clients upon their release into the Department of Corrections systems. Assist current officers with entering caseload, interviewing clients and subsequently documenting activities pertaining to in-person

Timeline

Server

Mahogany Prime Steakhouse
02.2025 - 09.2025

Server

801 Fish
05.2022 - 09.2024

Bartender/Server

J. Gilbert’s Wood Fire Steaks
05.2016 - 04.2022

Bartender/Server/Host/Banquet

Mike Shannon’s
01.2005 - 01.2016

Master of Science - Cybersecurity

Webster University

Bachelor of Arts - Criminology and Criminal Justice, Minor in Political Science

University of Missouri-St. Louis

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