Robyn Kaplan
Commerce,MI
Summary
A dynamic professional with a proven track record in healthcare and business management, I excel in patient care coordination and customer service, as demonstrated during my tenure at Dr. Arnold Markowitz's clinic. Leveraging HIPAA compliance and exceptional communication skills, I've significantly enhanced patient satisfaction and operational efficiency, fostering strong relationships and trust in both clinical and entrepreneurial settings.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Dr. Arnold Markowitz
08.2023 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Salon Owner/Operator
Sunburst Bay Tanning Salon
01.2010 - 05.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Masters of Social Work - School Social Work
Wayne State University
Detroit, MI05-2000
Bachelor of Social Work - Social Work
Eastern Michigan University
Ypsilanti, MI05-1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Immunization administration
- Medical records management
- Patient care coordination
- Medical supply inventory
- Equipment sterilization
- Patient relations
- Payment collection
- Healthcare software proficiency
Timeline
Medical Assistant
Dr. Arnold Markowitz
08.2023 - 12.2024
Salon Owner/Operator
Sunburst Bay Tanning Salon
01.2010 - 05.2023
Masters of Social Work - School Social Work
Wayne State University
Bachelor of Social Work - Social Work
Eastern Michigan University
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